Lead Medical Secretary
About The Position
Under direct supervision of the practice manager, this role coordinates all day-to-day front office operations that support the delivery of comprehensive health care services and exceptional patient care. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate.
Requirements
- Direct supervision of the practice manager
- Coordinates all day to day front office operations
- Supports delivery of comprehensive health care services
- Exceptional patient care
- Role model organization's values: Compassion, Accountability, Respect, and Excellence
- Demonstrate core Success Factors: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate
- Patient registration
- Scheduling
- Insurance verification
- Front desk staff coverage
- Continuous quality improvement in patient services and practice workflow
- Front desk work allocation, training and problem resolution
- Answering phones
- Scheduling appointments
- Checking patients in and out
- Coordinating specialist appointments
- Collecting patient balances, copays, and credit cards
- Reviewing lists of patients who need appointments and calling to schedule
- Verifying demographics and insurance carrier information
- Scheduling, coordinating, and tracking STAT patient referrals and pre-authorizations
- Achieving NCQA, ACO, Meaningful Use quality measures and other clinical quality improvement initiatives
- Assisting patients with Kiosk sign in
- Monitoring and ordering administrative supplies
- Ensuring proper inventory
- Complying with OSHA and DOH standards
- Adhering to Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial information
- Providing superior customer service and outstanding patient care
- Attending meetings/workshops as they relate to current position and office workflows
- Performing other miscellaneous job-related duties as assigned
Responsibilities
- Coordinates all aspects of patient registration, scheduling, insurance verification, and front desk staff coverage
- Promotes continuous quality improvement in patient services and practice workflow
- Responsible for front desk work allocation, training and problem resolution
- Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients
- Collects patient balances, copays, and credit cards at time of service
- Reviews lists of patients who need appointments and calls to schedule when due
- Verifies demographics and insurance carrier information for every patient
- Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations
- Works to achieve NCQA, ACO, Meaningful Use quality measures and other clinical quality improvement initiatives
- Assists patients with Kiosk sign in
- Monitors and orders administrative supplies to ensure proper inventory
- Complies with OSHA and DOH standards
- Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial information
- Provides superior customer service and outstanding patient care
- Attends meetings/workshops as they relate to current position and office workflows
- Performs other miscellaneous job-related duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
