Lead Medical Secretary

Brown Medicine•East Providence, RI

1d•$21 - $35•Onsite

About The Position

SUMMARY: Under direct supervision of the practice manager, coordinates all day-to-day front office operations that support the delivery of comprehensive health care services and exceptional patient care. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. RESPONSIBILITIES: Coordinates all aspects of patient registration, scheduling, insurance verification, and front desk staff coverage. Promotes continuous quality improvement in patient services and practice workflow. Responsible for front desk work allocation, training and problem resolution. Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients. Collects patient balances, copays, and credit cards at time of service. Reviews lists of patients who need appointments and calls to schedule when due. Verifies demographics and insurance carrier information for every patient Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations. Works to achieve NCQA, ACO, Meaningful Use quality measures and other clinical quality improvement initiatives. Assists patients with Kiosk sign in Monitors and orders administrative supplies to ensure proper inventory. Complies with OSHA and DOH standards Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial information. Provides superior customer service and outstanding patient care. Attends meetings/workshops as they relate to current position and office workflows. Performs other miscellaneous job-related duties as assigned MINIMUM QUALIFICATIONS: High school diploma or equivalent. Demonstrated ability to establish positive rapport with peers. Graduate of a Medical Secretary Program or equivalent experience. Ability to read, speak and understand (both orally and in writing) English. Ability to establish and maintain effective working relationships with customers (patients, physicians, coworkers, supervisor, etc.). Knowledge of medical office procedures and terminology. A technical understanding of reimbursement policies and procedures of various third-party payor and medical assistance programs to ensure billing procedures are in compliance. Skill in greeting patients and answering telephones with a strong customer service focus. Skill in operating a variety of office equipment such as copier, facsimile, scanner and computer. Ability to prepare letters to patients and other correspondence. Ability to speak clearly and concisely. Knowledge of grammar, spelling and punctuation to document patient information and type correspondence. Skill in patient scheduling, billing and EMR software. EXPERIENCE: Three to five years’ experience as a medical secretary. Experience with EMR software and medical scheduling software preferred. Pay Range: $20.96-$34.61 EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location: East Providence-375 Wampanoag Trail - 375 Wampanoag Trail East Providence, Rhode Island 02915 Work Type: M-F 8-430 Work Shift: Day Daily Hours: 8 hours Driving Required: Yes As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island. Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself. Company Location Belonging and Engagement Nursing Our Mission

Requirements

High school diploma or equivalent.
Demonstrated ability to establish positive rapport with peers.
Graduate of a Medical Secretary Program or equivalent experience.
Ability to read, speak and understand (both orally and in writing) English.
Ability to establish and maintain effective working relationships with customers (patients, physicians, coworkers, supervisor, etc.).
Knowledge of medical office procedures and terminology.
A technical understanding of reimbursement policies and procedures of various third-party payor and medical assistance programs to ensure billing procedures are in compliance.
Skill in greeting patients and answering telephones with a strong customer service focus.
Skill in operating a variety of office equipment such as copier, facsimile, scanner and computer.
Ability to prepare letters to patients and other correspondence.
Ability to speak clearly and concisely.
Knowledge of grammar, spelling and punctuation to document patient information and type correspondence.
Skill in patient scheduling, billing and EMR software.
Three to five years’ experience as a medical secretary.

Nice To Haves

Experience with EMR software and medical scheduling software preferred.

Responsibilities

Coordinates all aspects of patient registration, scheduling, insurance verification, and front desk staff coverage.
Promotes continuous quality improvement in patient services and practice workflow.
Responsible for front desk work allocation, training and problem resolution.
Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients.
Collects patient balances, copays, and credit cards at time of service.
Reviews lists of patients who need appointments and calls to schedule when due.
Verifies demographics and insurance carrier information for every patient
Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations.
Works to achieve NCQA, ACO, Meaningful Use quality measures and other clinical quality improvement initiatives.
Assists patients with Kiosk sign in
Monitors and orders administrative supplies to ensure proper inventory.
Complies with OSHA and DOH standards
Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial information.
Provides superior customer service and outstanding patient care.
Attends meetings/workshops as they relate to current position and office workflows.
Performs other miscellaneous job-related duties as assigned