Lead Medical Assistant - THO Operations
About The Position
The Lead Medical Assistant functions as a clinical team lead for Medical Assistants in the office. The role supports physicians and clinical staff in delivering health care by performing a variety of medically related tasks and working across more than one specialty area. The Lead Medical Assistant is responsible for orienting and clinically training Medical Assistants according to approved standard work, reviewing staff clinical and administrative skills, assessing workflow, and monitoring staffing and scheduling coverage. The position also supports patient care and department operations, including preparing patients and exam rooms, assisting providers within the scope of practice, monitoring inventory and equipment, and helping with administrative and quality assurance activities.
Requirements
- High school diploma or GED (minimum).
- Associate degree or college diploma in Medical Assisting from an accredited educational program and/or Medical Assistant certification from a board-approved Medical Assistant organization (minimum).
- Five years of experience working as a Medical Assistant in an outpatient clinical or medical office setting (minimum).
- Basic Life Support (BLS) certification upon hire; certification must be the AHA Healthcare Provider type.
Nice To Haves
- Graduate of an accredited X-ray program.
- Six years of experience working as a Medical Assistant in an outpatient clinical or medical office setting.
- Certified Registered Medical Assistant certification upon hire from a board-approved Medical Assistant organization.
Responsibilities
- Lead huddles to monitor, assess, and evaluate department workflow.
- Provide orientation and training for Medical Assistants and administrative staff.
- Assist the Supervisor with preparation and documentation related to corrective actions and make recommendations.
- Assist in monitoring policies and department-specific data to safeguard organizational resources.
- Evaluate staff administrative and clinical skills based on scope of practice.
- Manage patient care flow and assist with monitoring CS-Link message pools.
- Assist with administrative and clinical support activities, including facilities management, patient billing, utilization management, quality management, risk management, human resources, and payroll.
- Prepare patients for providers by reviewing current medications and recording them in the medical record.
- Take appropriate vital signs and document them in the medical record.
- Set up exam and procedure rooms according to patient visit needs.
- Sweep clinical areas to monitor inventory, evaluate equipment, and clean or reprocess equipment and supplies.
- Assist providers during examinations and procedures within scope of practice, as directed by the provider.
- Assist with suite quality assurance measures, including recording quality control testing on designated equipment.
- Assist with and direct patient inquiries or complaints to appropriate medical staff, administrative staff, insurance plans, and other departments to support satisfactory resolution.
- Serve as a chaperone when needed after completing required Chaperone Training.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
