Lead Medical Assistant (Full Time)

Schweiger Dermatology Group • Norwalk, CT

2d • $22 - $27 • Onsite

About The Position

The Lead Medical Assistant provides administrative support to physicians, physician assistants, and medical assistants/LPNs through supervision and staff development, helping maintain a professional and effective medical operation. The role supports clinical operations at the New London office and requires previous healthcare experience and dermatology experience.

The Lead Medical Assistant promotes a welcoming patient experience, maintains professional standards, supports providers during medical, cosmetic, allergy, and laser procedures, and helps ensure clinical staff follow company policies and protocols. The role also supports inventory management, documentation and record audits, staff onboarding and training, coverage coordination, and compliance with CLIA, OSHA, and HIPAA requirements.

This is a full-time position, scheduled for 30 or more hours per week. Availability is needed Monday through Friday, with rotating Saturdays, during operating hours of 7 a.m. to 7 p.m. Flexibility to help cover shifts in a team environment is required. The hourly pay range is $21.50–$27.

Requirements

• Previous healthcare experience is required.
• Dermatology experience is required.
• Must be computer savvy and familiar with Microsoft Word, Excel, and Outlook.
• Strong communication, interpersonal, and organizational skills.
• Excellent patient relations and customer service skills.
• Professional, reliable, and dedicated work style.
• Strong critical-thinking and problem-resolution skills, with the ability to multitask.
• Availability to work weekdays and weekends.
• Flexibility to help cover shifts in a team environment.

Nice To Haves

• Two to three years of experience working in a dermatology or medical environment preferred.
• Experience using EMR software and patient scheduling systems preferred.
• Prior experience working in a dermatology or medical environment preferred.

Responsibilities

• Promote a professional, welcoming atmosphere that enhances patient care and service.
• Lead by example, maintain an office presence, and demonstrate professionalism.
• Communicate with office management to support company values, vision, and protocols.
• Maintain thorough knowledge of standard operating procedures, clinical policies, treatments, pre-care and post-care instructions, and patient-provider flow.
• Assist physicians with medical, cosmetic, allergy, and laser procedures; prepare exam rooms and clean them after each visit.
• Support office management with day-to-day clinical operations, including supervision and evaluation of assigned staff duties.
• Ensure assigned medical assistants and LPNs follow company policies and protocols, including daily opening and closing checklists.
• Scan consumable and retail products daily and place orders when needed in accordance with expense protocols.
• Maintain medical supplies by conducting weekly inventory counts, placing bi-weekly and emergency orders as needed, and avoiding equipment shortages, overspending, or waste.
• Assist providers with recording treatments, medications, lab requisitions, biopsies, cultures, photographs, prescriptions, prior authorizations, consents, and procedures according to established guidelines.
• Work with office management to audit consumable trackers and laser logs weekly.
• Audit specimen logbooks and lab trackers, and ensure records are current and protocols are followed.
• Ensure required medical forms and records, including consents, EMR notes, and lab results, are organized, accurate, and submitted on time.
• Work with management to implement new protocols and support training needs.
• Help plan onboarding, training, and continued education for new and current medical support staff in coordination with general, regional, and clinical managers.
• Work with medical assistants, LPNs, and medical assistant floaters to ensure refill, prior authorization, and task requests are handled promptly.
• Help arrange coverage for staff absences, emergencies, or PTO, and cover shifts when emergency needs arise.
• Understand and enforce CLIA, OSHA, and HIPAA regulations; report and help document incidents for office management.
• Cross-train to provide front-desk coverage during emergencies as needed.
• Perform other duties as assigned and other tasks needed to support the office.

Benefits

• Eligible full-time employees working 30 or more hours per week can enroll in medical coverage, including virtual care, HSA/FSA, dental, and vision beginning the first of the month after hire.
• 401(k) eligibility after 30 days of employment.
• Company-sponsored short-term disability for employees outside California.
• Pre-tax savings for public transit commuters.
• Birthday offered as an additional personal holiday.
• Employee discounts on Schweiger skin care products and cosmetic services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed