Lead Medical Assistant

26 Health,Inc•Orlando, FL

1d•$24 - $26•Hybrid

About The Position

The Lead Medical Assistant is responsible for overseeing other medical assistants to ensure efficient operation of the medical office while providing direct patient care. The Lead Medical Assistant supports medical providers and patients through a variety of tasks related to patient care management, organization and communication. The goal is to complete all activities accurately, and with high quality and in a timely manner.

Requirements

High School Diploma or equivalent required.
BLS/CPR certification
Phlebotomy experience is required.
Possess and can master Microsoft Office Platforms, E-ClinicalWorks Electronic Medical Record.
Strong written and verbal communications skills.
Excellent organizational skills and attention to detail.
Work as a self-starter and under little direction on tasks provided by leaders. Be forward thinking on tasks and proactive in dealing/managing challenges and/or obstacles.

Nice To Haves

Degree in medical assisting or related field is a plus
Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) preferred

Responsibilities

Coordinates and supervises activities of medical assistant staff
Providing direct patient care, including taking vital signs, administering injections, and assisting with minor surgeries
Scheduling and coordinating patient appointments
Maintaining patient records and ensuring compliance with HIPAA regulations
Training and mentoring new medical assistants
Assisting physicians and nurses during examinations and procedures
Ordering medical supplies and equipment
Communicates changes to MA schedules with Clinical Manager
Handling patient inquiries and complaints
Ensuring adherence to safety and cleanliness standards in the facility
Patient rooming, including vitals.
Interviews patients and document basic medical history in electronic records.
Gathers information for medication reconciliation.
Conducts laboratory services, testing of specimens as needed.
Performing administrative tasks, such as billing and coding for patient insurance
Performs STI/PrEP testing per protocols, both inside the office and at offsite testing locations; includes maintenance of supplies and related reporting requirements.
Assists in coordination of prior authorization and other pharmacy support.
Utilizes and demonstrates sensitive communication styles, to ensure patients are fully informed and consent to treatment.
Ensures awareness of sources of support and guidance and provide information in an acceptable format to all patients, recognizing and difficulties and referring where appropriate.
Ensures inquiries on the phone and in person and gather information to provide to facilitate patient care.
Produces accurate, contemporaneous, and complete records of patient consultation, consistent with legislation, policies, and procedures.
Delivers care according to professional standard guidelines and evidence-based care.
Uses a structured framework to manage, review and identify learning from patient complaints, clinical incidents, and near-miss events.
Understand and applies legal issues that support the identification of vulnerable and abused children and adults and be aware of statutory child/vulnerable patients health procedures and local guidance.
Works with practice management to ensure the whole team have skills and knowledge regarding domestic violence, vulnerable adults, substance abuse and addictive behaviors.
Provides guidance and support to ensure appropriate referral if required.
Establishes and maintains a concierge-level customer service relationship with all patients and community partners.
Applies infection control measures within the practice per local and national guidelines.
Prepares laboratory specimens and performs basic laboratory tests as needed.
Performs other duties as needed or assigned.