Lead Medical Assistant

Fair Haven Community Health Care•New Haven, CT

6d•Onsite

About The Position

For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. The Lead Medical Assistant serves as the clinical and operational subject matter expert for Medical Assistants, partnering with clinicians and nursing leadership to promote standardized practice and support the delivery of high quality, cost effective, patient centered care that is consistent with Fair Haven Community Health Center's mission, values, and policies.

Requirements

Three (3) or more years of Medical Assistant experience with a Medical Assistant program (diploma) from an accredited school or be certified as a medical assistant.
Basic Life Support Certification is required.

Responsibilities

Provide direct patient care while assigned to a clinician and perform all Medical Assistant duties in accordance with organizational policies and standing orders.
Model efficient rooming, documentation, specimen collection, and patient flow.
Serve as the clinical subject matter expert for Medical Assistant workflows.
Act as the primary resource for workflow questions and operational guidance.
Partner with Nurse Managers to reinforce standardized workflows.
Provide real time coaching and mentoring.
Assist with implementation of clinical initiatives and workflow changes.
Support interviewing and onboarding when requested.
Lead departmental orientation for newly hired Medical Assistants and provide competency validation and ongoing education.
Serve as the designated preceptor for Medical Assistant students and new hires and partner with the Nurse Educator to identify educational opportunities.
Monitor adherence to established workflows and policies.
Participate in quality audits and process improvement projects.
Identify workflow barriers and recommend solutions.
Promote infection prevention, patient safety, and regulatory compliance.
Support readiness for regulatory and accreditation surveys.
Partner with clinicians, nursing leadership, operations, and ancillary departments to align people strategies with clinical and operational priorities, fostering collaboration, workforce effectiveness, employee engagement and high-quality patient care outcomes.
Participate in pod huddles, department meetings, and organizational initiatives.
Performs other duties as assigned to support departmental operations and organizational priorities.