Lead Massage Therapist

Valor Hospitality Partners•Rising Fawn, GA

8d•Onsite

About The Position

Valor Hospitality is seeking passionate individuals to join their team as Lead Massage Therapists. This role involves delivering a full range of massage, esthetic, and body treatments according to Hilton Curio and Valor Hospitality brand standards. The Lead Massage Therapist will serve as the technical benchmark for guest experience and treatment quality, conduct quality checks, and demonstrate service protocols. Additionally, this position is responsible for owning, authoring, and maintaining the spa protocol library, developing new protocols, and collaborating with the Spa Director. The role also includes leading training sessions for therapists, conducting skills observations, supporting new hire onboarding, and identifying skill gaps. The Lead Massage Therapist will oversee back bar product inventory, track retail sales, educate therapists on product knowledge, and manage slow-moving inventory. On shift, they will act as the operational lead in the absence of the Spa Director/Manager, model professionalism, support therapist scheduling, and foster a collaborative team culture. Minor team concerns will be addressed in the moment, with more significant matters escalated to management.

Requirements

Valid state licensure in Massage Therapy
Valid state licensure in Esthetics/Cosmetology
Certification or demonstrated proficiency in Body Treatments
Minimum 2 years of professional spa experience
Prior leadership, training, or senior therapist experience preferred
Strong written and verbal communication skills
Proficiency with spa booking/POS software
Familiarity with Hilton brand standards preferred

Responsibilities

Perform a full range of massage, esthetic, and body treatment services to Hilton Curio and Valor Hospitality brand standards
Serve as the technical benchmark for guest experience and treatment quality across all 7 treatment rooms
Conduct quality checks on treatment setups, room presentation, and product usage compliance
Demonstrate and role-model service sequencing, guest communication, and draping protocols
Own, author, and maintain the full spa protocol library covering all current and new treatment offerings
Write protocols to Valor brand standards, including step-by-step procedures, timing, product application, and guest interaction guidance
Collaborate with the Spa Director to identify gaps in the existing protocol library and prioritize accordingly
Develop new protocols as services are added to the spa menu – encouraged to collaborate with other therapists on the team to develop these protocols
Submit all protocols to the Spa Director for review and approval prior to team distribution
Maintain a living protocol binder (digital and/or physical) that is current at all times
Lead hands-on training sessions for new and existing therapists on all spa protocols
Conduct monthly skills observations and provide documented feedback to the Spa Director
Support onboarding of new hires, including protocol walkthroughs, room setup standards, and guest service expectations
Identify skill gaps within the team and bring training recommendations to the Spa Director/Manager
Serve as the first point of escalation for therapist questions during operational hours
Oversee day-to-day back bar product inventory, including stock counts, par levels, and reorder requests
Track and report retail sales performance to the Spa Director on a weekly basis
Educate and coach therapists on product knowledge and in-treatment retail recommendations
Flag slow-moving inventory and propose promotional or educational strategies to the Spa Director
Ensure back bar product usage is within guidelines and report discrepancies
Act as the operational lead on shift in the absence of the Spa Director/Manager
Model professionalism, punctuality, and guest-first behavior at all times
Support therapist scheduling input and flag coverage concerns to the Spa Director
Foster a collaborative, accountable team culture aligned with Hilton and Valor brand values
Address minor team concerns in the moment; escalate matters to the Spa Director or manager immediately