Lead Management Specialist

Graceland Management Services, LLC • Cunningham, KY

12d

About The Position

We are seeking an upbeat and driven individual to join the sales team as a Lead Management Specialist. This role builds and maintains strong relationships with customers and dealers through effective processes that support cohesive communication, timely follow-ups, and consistent sales growth. The specialist manages the lead capture process from start to finish, nurtures potential customers, and supports internal and external sales teams to provide seamless and efficient customer experiences.

Requirements

• Strong communication and interpersonal skills for effective customer and dealer interactions.
• Proficiency with CRM software, especially ZOHO, and general office applications.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively within a team.
• A customer-focused mindset and proactive approach to relationship-building.
• Ability to manage multiple tasks and prioritize follow-ups effectively.
• Confidence in product knowledge and closing sales online.

Nice To Haves

• Previous experience in sales support or customer relationship management.

Responsibilities

• Build and maintain relationships with leads, customers, dealers, and Regional Sales Managers through consistent communication.
• Handle inbound and outbound calls, chats, emails, and in-person discussions with potential customers.
• Update and track interactions and contact information for potential and existing customers in the ZOHO CRM system.
• Follow up promptly with leads and dealers to support a smooth buying process.
• Demonstrate knowledge of company products and assist with selling them to leads and customers.
• Sell buildings to dealers and potential customers using the online sales order system.
• Respond to day-to-day sales inquiries and provide customer and dealer support by phone and email.
• Contribute to the creation and maintenance of sales and marketing materials.
• Provide support to the sales team and undertake other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed