Lead Specialist, Project Management

National Grid • Waltham, NE

3d • Hybrid

About The Position

National Grid is hiring a Program Manager to support its Energy Efficiency Sales team in the Customer Organization. This hybrid role is based in the Waltham, Massachusetts office, with both in-office and work-from-home days. The role oversees the delivery, performance, and continuous improvement of the Project Expeditor (PEX) Program, ensuring energy-savings targets are achieved within established budgets. The PEX Program is a third-party vendor network that provides incentivized, turnkey energy-efficiency and electrification solutions to municipal, commercial, and industrial customers. The position influences customer satisfaction, energy-savings performance, and vendor network effectiveness. Travel within Massachusetts to offices, vendor sites, and meeting locations is required; mileage reimbursement or participation in the Motus program is available. A valid driver’s license is required.

Requirements

• At least 5 years of relevant professional experience.
• Strong vendor-management and project-management skills, including negotiation and relationship-building capabilities.
• Ability to adapt communication style to diverse audiences and stakeholders.
• Excellent verbal, written, and presentation skills, with proven success engaging customers, sales leadership, sales teams, and trade partners.
• Hands-on experience with CRM platforms and familiarity with sales tools and supporting applications.
• Understanding of the energy industry, particularly energy use and optimization in commercial and industrial buildings.
• Broad knowledge of energy policy, regulation, stakeholder engagement, customer experience, and energy-efficiency best practices.
• Ability to travel within Massachusetts to offices, vendor sites, and meeting locations.
• Valid driver’s license.
• Ability to work without current or future visa sponsorship.

Nice To Haves

• Bachelor’s degree in a related field preferred.
• Energy-efficiency program management experience is strongly preferred.
• Familiarity with HVAC technologies and/or experience working with HVAC contractors, distributors, or manufacturers.

Responsibilities

• Manage the delivery and performance of the Project Expeditor Program and support achievement of energy-savings targets within established budgets.
• Facilitate in-person and virtual PEX meetings; develop agendas covering program updates, new measures, vendor introductions, and training needs; coordinate guest speakers; provide progress updates and reminders; and deliver vendor training.
• Communicate program changes and urgent announcements to PEX vendors, partner with Marketing on newsletters, maintain the PEX website and lookup tools, and support consistent communication across the vendor network.
• Translate energy-efficiency and electrification objectives into actionable program-level and vendor-specific goals for electric and gas initiatives.
• Conduct regular one-on-one meetings with vendors to review performance, goals, challenges, and development needs; provide tailored coaching, resources, and training.
• Develop monthly performance reports using project-tracking data, monitor annual progress, and provide data-driven insights for leadership decisions and program adjustments.
• Manage annual program updates and new vendor application intake; coordinate cross-functional reviews, conduct reference checks, and gather internal feedback to support approval decisions.
• Onboard approved vendors and integrate them into project-tracking systems.
• Ensure vendors meet PEX agreement requirements, identify vendors not in good standing, and manage their removal from the program when necessary.
• Collect and analyze feedback from customers, vendors, and internal stakeholders; develop, implement, and track improvement action plans, including targeted training initiatives.
• Manage day-to-day relationships with PEX vendors, Sales teams, and external service providers, aligning them on documentation requirements and quality expectations.

Benefits

• Mileage reimbursement or participation in the Motus program is available.
• The position offers a career path with advancement opportunities within and across bands.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed