Lead Specialist, Project Management

natgridProd•Waltham, MA

4d•$136,000 - $160,000•Hybrid

About The Position

National Grid is hiring a Program Manager for its Energy Efficiency Sales team in the Customer Organization. This hybrid role is based in the Waltham, Massachusetts office and supports the delivery, performance, and continuous improvement of the Project Expeditor (PEX) Program. The PEX Program is a third-party vendor network providing incentivized, turnkey energy-efficiency and electrification solutions to municipal, commercial, and industrial customers. The role is accountable for achieving energy-savings targets within established budgets and contributes to customer satisfaction, energy-savings performance, and vendor network effectiveness. The position manages vendor engagement, communications, goal setting, coaching, program reporting, applications and onboarding, compliance, feedback, and stakeholder relationships. It also translates strategic energy-efficiency and electrification objectives into actionable goals for electric and gas initiatives, and uses performance data and stakeholder feedback to guide program improvements. Travel within Massachusetts to offices, vendor sites, and meeting locations is required. Mileage reimbursement or participation in the Motus program is available.

Requirements

Bachelor’s degree in a related field preferred.
At least 5 years of relevant professional experience.
Strong vendor and project-management skills, including negotiation and relationship-building capabilities.
Ability to adapt communication style to diverse audiences and stakeholders.
Excellent verbal, written, and presentation skills, with demonstrated success engaging customers, sales leadership, sales teams, and trade partners.
Hands-on experience with CRM platforms and familiarity with sales tools and supporting applications.
Understanding of the energy industry, particularly energy use and optimization in commercial and industrial buildings.
Broad knowledge of energy policy, regulation, stakeholder engagement, customer experience, and energy-efficiency best practices.
Ability to travel within Massachusetts to offices, vendor sites, and meeting locations.
Valid driver’s license.
Ability to work without current or future visa sponsorship.

Nice To Haves

Energy-efficiency program management experience is strongly preferred.
Familiarity with HVAC technologies and/or experience working with HVAC contractors, distributors, or manufacturers.

Responsibilities

Manage delivery and performance of the Project Expeditor Program to meet energy-savings targets within established budgets.
Facilitate in-person and virtual PEX meetings; prepare agendas, coordinate guest speakers, provide program updates, and deliver vendor training.
Communicate program changes and urgent announcements to vendors; work with Marketing on newsletters; maintain the PEX website and lookup tools.
Translate strategic energy-efficiency and electrification objectives into program-level and vendor-specific goals across electric and gas initiatives.
Conduct regular one-on-one vendor meetings to review performance, goals, challenges, and development needs, and provide coaching, resources, and training.
Develop monthly performance reports from project-tracking data, monitor annual progress, and deliver data-driven insights to leadership.
Manage annual program updates and new vendor applications, coordinate cross-functional reviews, conduct reference checks, gather internal feedback, and support approval decisions.
Onboard approved vendors and integrate them into project-tracking systems.
Ensure vendors meet PEX agreement requirements, identify vendors not in good standing, and manage their removal from the program.
Collect and analyze feedback from customers, vendors, and internal stakeholders; develop, implement, and track improvement plans and targeted training initiatives.
Manage day-to-day relationships with PEX vendors, Sales teams, and external service providers, aligning them on documentation requirements and quality expectations.