Lead Maintenance Technician - (Multi-Family)

Sunridge Management•Hot Springs, AR

11d•Onsite

About The Position

The Lead Maintenance Technician is responsible for upholding the physical integrity of an apartment community and ensuring a clean, safe, and well-maintained environment for residents, visitors, and staff. The role helps preserve property value and improve resident satisfaction by proactively identifying and resolving property issues and implementing preventative maintenance procedures. The technician trains and mentors maintenance personnel, oversees daily maintenance operations, coordinates service requests and emergency coverage, and supports resident relations. This is a full-time, on-site position at an assigned apartment community, requiring 40 hours per week, occasional weekend availability, and participation in a rotating on-call schedule.

Requirements

At least 3 years of experience in multifamily property maintenance or a related field.
Proven leadership and organizational skills, including the ability to manage staff and daily operations.
Strong understanding of applicable state lease forms, Fair Housing laws, and the Property Code.
Proficiency with property management software such as OneSite and/or Yardi and with Microsoft Office Suite.
Excellent interpersonal, communication, and customer service skills for working with residents, vendors, and staff.
Ability to multitask and adapt in a fast-paced, deadline-driven environment.
CPO and HVAC certifications required.
Availability to work 40 hours per week, including weekends as needed, and participate in a rotating emergency on-call schedule.
Valid driver’s license and current auto insurance coverage.
Ability to perform frequent physical activity, including standing for most of the workday, bending, squatting, kneeling, climbing stairs and ladders, pushing and pulling, reaching overhead, and handling tools and equipment.
Ability to read manuals and caution labels, complete written documentation accurately, observe details and surroundings at close and far distances, listen to diagnose repairs, and communicate clearly.

Responsibilities

Maintain appropriate inventory of maintenance supplies and tools and keep tools in good working condition.
Monitor and correct hazardous conditions across the property, including issues involving gates, lighting, and stairs.
Identify and label utility cut-offs and sewer cleanouts and maintain corresponding property maps.
Keep storage areas locked and clean, clean work areas daily, and maintain the cleanliness of the grounds.
Train and mentor maintenance assistants and team members and promote a safety-first culture.
Conduct regular safety meetings and ensure team compliance with HAZCOM standards and regulations.
Approve and delegate service requests, monitor completion, and provide hands-on support as needed.
Monitor the maintenance budget and obtain management approval for major expenses.
Establish systems for prompt resident service and ensure work orders are completed within 24 hours when possible.
Coordinate on-call and emergency maintenance rotations with the property manager to ensure 24/7 availability.
Perform and schedule preventative maintenance for equipment and common areas.
Coordinate with external vendors and ensure maintenance work meets company standards.
Promote excellent customer service and timely responses to resident concerns and service requests.
Conduct move-in and move-out inspections and review notices to vacate to support retention efforts.
Maintain resident satisfaction and implement initiatives that foster a sense of community.
Maintain accurate records for leases, inspections, renewals, and permits.
Submit weekly and monthly reports to the corporate office and participate in corporate management meetings.
Ensure the property complies with licensing and safety regulations.
Use personal transportation to pick up supplies or respond to service calls, and make occasional deliveries to and from the corporate office.
Participate in after-hours on-call rotations and travel to property sites for occasional emergencies.

Benefits

Opportunities for professional growth and development.
Low-cost health insurance.
Dental insurance.
Vision insurance.
Life and disability coverage.
Voluntary wellness plans, including critical illness, accident, and hospital indemnity coverage.
Employee Assistance Program.
Financial planning resources.
Employer-matched 401(k) plan.
PTO and sick time.
Paid holidays.
Birthday leave.
Work anniversary leave.