Lead Maintenance Technician (Hadley)
About The Position
The Lead Neighbor Service Technician is responsible for all general apartment maintenance in order to maintain and preserve the Neighborhood and to provide a quality living environment for our Neighbors. This role involves ensuring Neighbors feel at HOME, ridiculously well-cared for and genuinely proud to live in our Neighborhoods. The Lead Neighborhood Service Tech is responsible for the timely completion of all phases of apartment turnovers and troubleshooting/repairs of most major and all minor mechanical systems. They will also assist with scheduling outside vendors, tracking budgets and financials, and perform administrative support duties for all maintenance-related activities. As a lead, this individual will mentor others, provide guidance and leadership to their team, and help the Neighborhood achieve their financial goals through managing costs and being resourceful, leading by example.
Requirements
- High School Diploma or General Education Degree (GED) required.
- Minimum three certificates from related institutions reflecting completion of maintenance-related courses (e.g., BOMA, IREM, vocational programs).
- Available for on-call services and weekends.
- Minimum of three to four years experience and/or training in apartment maintenance.
- Mastery of the basics of plumbing, painting, electrical, carpentry, and appliance repairs.
- Knowledge of safety policies and procedures.
- Minimum of one year supervisory experience.
- Ability to speak, communicate, read, write and understand the primary languages used in the workplace (including English) to maintain safety and serve customers.
- Basic computer proficiency.
- Understanding of building materials and tools.
- Ability to use Yardi and manage work orders through technical systems.
- Requires standing, climbing, balancing, sitting, walking, repetitive motions, hearing, and visual acuity.
- Must be able to lift up to 50 lbs. occasionally.
Nice To Haves
- Two or more years of supervisory experience is preferred.
Responsibilities
- Responsible for all general apartment maintenance to maintain and preserve the Neighborhood and provide a quality living environment for Neighbors.
- Ensure Neighbors feel at HOME, well-cared for, and proud to live in the Neighborhoods.
- Complete all phases of apartment turnovers.
- Troubleshoot and repair most major and all minor mechanical systems.
- Assist with scheduling outside vendors.
- Track budgets and financials.
- Perform administrative support duties for all maintenance-related activities.
- Mentor others, providing guidance and leadership to the team.
- Help the Neighborhood achieve financial goals through managing costs and being resourceful.
- Lead by example, setting the standard for the team.
Benefits
- Medical; Vision; Dental: 100% Company-paid plans (including eligible dependents) and affordable buy-up options
- Life Insurance
- Accidental Death & Dismemberment Insurance
- Long Term Disability
- Behavioral Health Program Accessible 24/7
- Tax-Free Flexible Spending Accounts
- 401(K) Retirement Plan with Employer Matching
- Recognition & Rewards Program (Torch)
- Vacation: 10 days per year with accrual increasing over time
- Anniversary Vacation: 40-hour Vacation Granted at Tenured Milestones
- Sick Leave: 9 days per year
- 12 paid holidays, including your birthday!
- Paid Volunteer Time
- Tenure-based Housing Discounts
- Educational Assistance
- Tuition Reimbursement
- Discretionary Semi-Annual Bonus Plan
- Standby Pay & On-Call Premium Pay
- Other Bonuses & Incentives where Applicable: Referral Bonus, Training Coach Bonus, Renovation Bonus, Lease-Up Bonus, Leasing & Occupancy Contests
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
