Lead Maintenance Technician

Kettler•Washington, DC

About The Position

The Lead Maintenance Technician works under the direction of the Maintenance Manager and is responsible for general maintenance and repairs in apartments and buildings, maintaining curb appeal and the quality of apartment homes, and responding to residents’ service requests. The role includes maintenance work across HVAC, electrical, plumbing, appliances, property grounds, and building exteriors, as well as preventive maintenance and apartment make-ready tasks. The technician also supports the Maintenance Manager with budgets and administrative tasks and handles after-hours emergency maintenance calls on a rotational basis.

Requirements

At least 3 years of apartment maintenance experience.
Universal EPA/CFC Certification.
Mastery of appliance, electrical, and plumbing repair.
Strong understanding of HVAC repair.
Valid driver’s license.
Must live within 30 minutes of the property.
Excellent verbal and written English communication skills.
Must have personal or reliable transportation to respond to on-call emergencies.
Must carry a cell phone for on-call maintenance.
Ability to use a computer.
Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 pounds, climb ladders over 10 feet, and perform other general physical activities.

Responsibilities

Participate in all maintenance projects.
Perform general repairs to property grounds, apartments, and building exteriors.
Support the Maintenance Manager with budgets and other administrative tasks.
Respond to residents’ maintenance and service requests involving HVAC, electrical, plumbing, and appliance repair by troubleshooting problems and taking appropriate action to restore service within organizational quality and time standards.
Escalate problems to a supervisor or outside contractor as necessary.
Perform preventive maintenance and repairs on all property systems.
Complete the make-ready process for vacant apartments by conducting pre-move-out inspections, creating maintenance punch lists, scheduling vendors and contractors as needed, obtaining supplies and materials, completing maintenance tasks, and inspecting completed work.
Provide respectful customer service, answer resident questions, respond sensitively to complaints about maintenance services, and complete assigned work orders efficiently and urgently.
Take rotational after-hours emergency maintenance calls, including nights and weekends.
Perform other duties as assigned.