Lead Maintenance Technician
About The Position
Responsible for completing general inspections, service requests, apartment turns, general maintenance repairs throughout the property, and pool care as directed by the Maintenance Supervisor and Property Manager. This role involves troubleshooting and repairing various systems including HVAC, plumbing, appliances, electrical, irrigation, and carpentry. The technician will also be responsible for maintaining the property's curb appeal, common areas, company vehicles, and ensuring compliance with company policies, Fair Housing Laws, OSHA, and Safety Manual standards. Strong communication and customer service skills are essential for interacting with residents and reporting to supervisors.
Requirements
- High school diploma or equivalent.
- Minimum of 3 years of residential property maintenance or equivalent experience required.
- Must have a reliable means of transportation, possess a valid Arizona Drivers license, and a clean driving record with personal auto insurance.
Nice To Haves
- HVAC, EPA, OSHA Certificates preferred.
Responsibilities
- Completes assigned Service Requests in 48 hours.
- Organizes and completes work orders based on priority (Emergency vs. non-emergency).
- Ensures parts and equipment required for service requests are available and in hand prior to arriving at the resident’s home.
- Demonstrates and maintains a high level of competency in plumbing, heating and cooling systems, pool care and maintenance, painting, and small appliance repair.
- Troubleshoots and repairs HVAC, plumbing, appliances, swimming pools, painting, electrical, irrigation systems, and carpentry.
- Maintains electrical systems, lighting, plumbing, and performs minor building improvements.
- Performs maintenance of roofs, fixture replacements, floor installation, and ceiling tile replacements.
- Ensures apartment “Turns” are completed on or before the day prior to the scheduled move-in date.
- Delivers “Turns” that meet or exceed the standards per the Company Policies and Procedures.
- Decreases utility costs by effectively following the Utility and Energy Conservation section of Policies and Procedure Manual.
- Inspects, maintains, and repairs all company vehicles, power equipment, and hand tools.
- Responds to all emergency calls within fifteen minutes when working on-call.
- Maintains property’s curb appeal and general cleanliness of the property and common areas.
- Meets or exceeds all specified objectives including, but not limited to, monthly goals set forth by the Maintenance Supervisor and Property Manager.
- Understands and adheres to the Policies and Procedures Manual, Fair Housing Laws, OSHA and Safety Manual standards.
- Reports any safety violations to the Maintenance Supervisor and/or Property Manager.
- Maintains continuous and detailed daily communication with the Maintenance Supervisor regarding all aspects of property maintenance.
- Communicates effectively and positively with residents to enhance customer satisfaction and increase retention.
- Reports accurate information to the Maintenance supervisor in a timely manner.
- Communicates messages, ideas, and concerns to the Maintenance Supervisor and Property Manager in a thorough and clear manner.
- Maintains open, honest and timely communication with residents regarding maintenance requests and property concerns.
- Ensures all communicated commitments with residents are fulfilled and appropriate follow-up communication is provided when necessary.
- Ability to train maintenance technicians.
Benefits
- Competitive compensation & bonus structure
- Paid time off and holidays
- Health, dental, and vision benefits
- Retirement savings options with employer match
- Opportunities for professional growth and development
- A collaborative and supportive work environment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
