Lead Maintenance Technician

RHM Real Estate Group•Willoughby, OH

8d•Onsite

About The Position

RHM Real Estate Group is seeking a hands-on Lead Maintenance Technician to oversee upkeep of its multifamily apartment communities in Willoughby, Ohio. The role is responsible for maintaining residential units and common areas, supporting efficient operations and cost control, and providing skilled repairs in plumbing, electrical systems, HVAC, appliance repair, and painting. The Lead Maintenance Technician also leads maintenance personnel, coordinates contractors, and helps ensure residents receive professional and courteous service. The position involves supervising daily maintenance work, setting employee goals, monitoring schedules and company-policy compliance, reviewing work quality, and discussing employee performance with the property manager. The technician completes and tracks maintenance requests, manages emergency on-call duties as scheduled, assists with inspections, and helps prepare vacant apartments for occupancy within 3–5 days of move-out. The work includes physical maintenance tasks and may involve ladders, lifting, tools, inclement weather, and climbing stairs. The role is full-time and offers a starting pay rate of $25.00–$28.00 per hour, along with medical, dental, vision, and other ancillary plans; employer-paid life insurance and long-term disability coverage; 401(k) participation with employer matching after one year; and paid holidays and PTO.

Requirements

At least 4 years of experience in multifamily property maintenance or a related field.
High school diploma or GED.
Experience with building maintenance, including plumbing, electrical work, painting, HVAC, and appliance repair.
Strong leadership and supervisory skills to manage a maintenance team.
Excellent communication skills for interacting with residents, employees, property managers, and contractors.
Ability to prioritize and manage multiple tasks efficiently.
Hands-on expertise in general maintenance tasks and equipment.
Knowledge of safety regulations and guidelines pertaining to property maintenance.
Proficiency in Microsoft Office, including Excel, Outlook, and Word.
Organizational and time-management skills.
Ability to work off ladders up to 20 feet off the ground and stepladders up to 10 feet inside apartments.
Ability to bend or lie on one's back to work under sinks and around appliances.
Ability to move appliances, including refrigerators, washers, dryers, and ranges.
Ability to lift and carry up to 80 pounds.
Ability to bend over appliances or mechanical equipment for repairs or cleaning.
Ability to walk or stand for an entire workday and climb flights of stairs to access higher floors.
Ability to assemble small parts in appliances, mechanical equipment, plumbing, and electrical fixtures.
Ability to log or describe work hours, repairs, and materials used in writing.
Ability to work in inclement weather and operate hand and power tools.

Nice To Haves

Additional vocational or technical training.
Familiarity with accounting software; Yardi and Nexus are strongly preferred.

Responsibilities

Maintain a professional, courteous, knowledgeable, and helpful attitude with residents and fellow employees, and promote this attitude among personnel.
Assist residents with problems and requests within the limits of authority.
Maintain the curb appeal of building exteriors and common areas.
Supervise maintenance personnel and take action to improve property appearance and address deferred maintenance.
Establish daily employee goals and provide clear instructions.
Ensure full-time employees adhere to scheduled work hours and monitor compliance with company policies.
Discuss employee performance with the property manager and initiate possible written reprimands or dismissal when necessary.
Present improvement-project ideas and labor needs to the Regional Manager and Facilities Manager as appropriate.
Complete maintenance requests, track progress, ensure proper completion, and submit associated paperwork.
Schedule contractors, oversee their completed work, and manage building emergency on-call duties; cover emergency on-call as scheduled.
Assist the property manager with apartment inspections and periodically review maintenance work quality.
Collaborate with contractors while prioritizing resident safety and ensuring work follows relevant policies.
Complete associated work as needed, including cleaning, painting, and repairing vacant apartments.
Check and repair fixtures to ensure proper functionality.
Ensure units are made ready within 3–5 days of move-out.
Perform other duties as assigned.