Lead Mainframe Developer

Infosys

17h•$66,100 - $102,200•Onsite

About The Position

Infosys Public Services is seeking a Mainframe Lead Developer in Salt Lake City, Utah, to provide technical leadership, guidance, and oversight for support and maintenance of a mainframe-based tax system. The role coordinates day-to-day support activities, manages incident response across severity levels, ensures SLA compliance, and drives continuous improvement while maintaining system stability as the system transitions toward a modern replacement. It requires expertise in COBOL, JCL, CICS, DB2, batch and online processing, and production operations in large legacy environments. The position supports 24/7/365 coverage requirements and works with local and remote teams. It includes L2/L3 escalations through a rotating on-call support model, production change management, documentation and knowledge transfer, business process mapping, and tracking service-performance measures. The job entails extended periods sitting and working at a computer, and travel may be required. The role may require relocation and/or travel to the work or project location. Candidates must be located within commuting distance of Salt Lake City or be willing to relocate.

Requirements

At least 4 years of IT experience, with a strong hands-on mainframe support or development background.
Demonstrated expertise in COBOL online and batch programs, JCL, CICS, DB2, VSAM, mainframe utilities, and job schedulers such as Control-M.
Experience supporting critical, high-availability systems.
Ability to work onsite and coordinate with local and remote teams.
Strong analytical and troubleshooting skills in legacy environments.
Located within commuting distance of Salt Lake City, Utah, or willing to relocate there.
Bachelor’s degree or foreign equivalent from an accredited institution; three years of progressive, relevant work experience may be considered in place of each year of education.
Authorization to work for any U.S. employer without employer-based visa sponsorship; Infosys cannot provide immigration sponsorship for this role.
Ability to sit and work at a computer for extended periods and communicate by telephone, email, or face-to-face.

Nice To Haves

Four or more years of experience in large-scale mainframe support functions.
Experience with complex legacy tax or government systems.
Experience with Natural, REXX, SCOBOL, or system utilities.
Experience with performance monitoring tools such as OMEGAMON.
Prior experience in business process mapping and documenting legacy systems.
Experience working in environments with limited documentation and high-criticality systems.
Ability to lead distributed teams across multiple stakeholders.
Master’s degree; candidates who have completed a master’s program are strongly preferred.

Responsibilities

Lead and coordinate daily support operations across 24/7/365 coverage requirements.
Oversee resolution of incidents across all severity levels while adhering to defined SLAs.
Manage and troubleshoot batch cycles and online systems, and ensure system availability.
Perform root cause analysis for recurring issues and provide preventive solutions.
Maintain applications built using COBOL, JCL, and Natural, supported by DB2 and VSAM databases.
Handle small and medium enhancements and support annual statutory updates that introduce major enhancements.
Manage L2/L3 escalations in line with the rotating on-call support model.
Ensure adherence to ITIL-aligned change management for production changes.
Provide timely updates, communication, and reports for critical incidents.
Lead documentation of system processes, architecture, job flows, and operational procedures.
Assist with business process mapping for tax-related functions and identify workflow risks or inefficiencies.
Support and facilitate knowledge transition to vendor support teams.
Track and report KPIs, ticket volumes, SLA compliance, and improvement plans.
Participate in monthly and quarterly performance reviews and satisfaction surveys.