Lead MAC Technician

JLL•St. Louis, MO

6d•Onsite

About The Position

As Lead MAC Technician, you'll play a pivotal role in overseeing Moves, Adds, and Changes (MAC) operations for office furniture, workstations, and related assets while leading a team of MAC Technicians to deliver high-quality, efficient service. This position combines hands-on execution of physical relocations, installations, and repairs with leadership responsibilities including team development, safety enforcement, and project coordination. You'll work closely with the facilities management team to plan and coordinate moves, conduct site assessments, and ensure all work meets client requirements while maintaining a safe working environment. At JLL, we are collectively shaping a brighter way, and you'll contribute by mentoring your team, driving operational excellence, and fostering a culture of safety and continuous improvement.

Requirements

High school diploma or GED
Experience in furniture moves, installations, or related MAC operations
Proficiency in the use of computers and smartphones
Strong verbal and written communication skills with ability to interact effectively with customers in a corporate setting
Ability to work independently and complete assignments with minimal supervision
Knowledge and experience with hand and power tools, dollies, and other moving equipment
Physical ability to lift and push 75 lbs and walk up to 8 hours per day
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Experience in a corporate office environment
Experience with office furniture systems including major manufacturers

Responsibilities

Lead a team of MAC Technicians in executing work orders for office moves, workstation reconfigurations, furniture installs, repairs, and related tasks
Plan and coordinate moves with the facilities management team, perform site assessments, and communicate status updates, risks, and project progress to project managers, stakeholders, and clients
Assemble, disassemble, and reconfigure office furniture systems while installing items such as shelving, whiteboards, monitor mounts, and other fixtures
Conduct furniture and equipment modifications to meet client requirements and inspect completed work for quality assurance
Load and unload trucks, manage staging areas for furniture and equipment, and maintain inventory throughout the move process
Enforce and model safety protocols on-site, ensuring all team members follow safety standards and maintaining a clean, safe work environment before, during, and after move activities
Train, mentor, and develop MAC Technicians by providing performance feedback, teaching best practices, and building technical skills across the team
Document work orders, moves, and inventory accurately while maintaining detailed records of installations, changes, and assets