Lead Journey Management Strategist - Americas

TheyDo•,

9d•Remote

About The Position

TheyDo is hiring a Lead Journey Management Strategist to define, scale, and represent its global vision for journey management at the enterprise level. The role partners directly with C-suite leaders and executive sponsors at strategic enterprise accounts to establish journey management as long-term business infrastructure and support sustained, multi-year return on investment. The strategist leads complex transformation programs spanning Customer Experience, Product, Operations, Digital, and Transformation. They shape journey management frameworks, coaching standards, executive narratives, maturity models, and best practices, and work across Product, Customer Success, Sales, and go-to-market teams to influence product direction, enablement, and commercial positioning. The position operates autonomously across markets, industries, and strategic accounts, with accountability for the strategic evolution and credibility of journey management at TheyDo. Success is measured by enterprise impact, including executive alignment around journey-led transformation, multi-year commitments and expansion programs, credible ROI narratives, Net Revenue Retention growth in strategic accounts, and visible market and category leadership. The role also represents TheyDo externally through executive briefings, thought leadership, and industry forums. TheyDo describes itself as a fully remote company with more than 100 team members across 27 countries and 30+ nationalities. Its permanent employees receive competitive compensation and pre-IPO equity, flexible working arrangements, and the benefits listed below.

Requirements

Extensive experience working directly with C-suite and executive leadership in large, complex organisations.
Proven track record leading or advising multi-year, enterprise-scale transformation programs.
Deep understanding of enterprise operating models, digital transformation, customer experience, or business transformation.
Experience positioning complex platforms, services, or practices as strategic infrastructure.
Background in senior consulting, strategy, transformation leadership, or an equivalent path.
Ability to influence at C-suite level and align diverse executive agendas.
Comfort operating in ambiguity and turning vision into action.
Strong executive presence, storytelling, and narrative-building skills.
Ability to operate independently across markets, industries, and strategic accounts.
Understanding of how enterprise value is created, sustained, and expanded over time.
Experience driving multi-year expansions and Net Revenue Retention.
Ability to define and communicate enterprise ROI frameworks and long-term investment narratives.
Ability to partner with Customer Success and Sales leaders on strategic account strategy.
Ability to define and scale global best practices and maturity models.
Experience influencing product strategy or roadmap direction at an executive level.
Clear, confident communication with executive audiences, in writing and in person.
Thrives with autonomy and enterprise-level accountability and enjoys high-complexity, long-horizon transformation work.

Nice To Haves

Experience representing a company externally, or readiness to step into a visible thought leadership role.

Responsibilities

Advise Tier 0 enterprise customers and partner with executives responsible for multi-year transformation agendas across Customer Experience, Product, Operations, Digital, and Transformation.
Lead C-suite conversations that position journey management as strategic enterprise infrastructure.
Translate ambiguous executive goals into structured, scalable journey-led transformation programs.
Build executive alignment across stakeholder groups, including steering committees and governance bodies.
Shape multi-year investment narratives, enterprise ROI frameworks, and expansion strategies.
Partner with Customer Success and Account Executive leadership on executive renewals, strategic account planning, and long-term growth.
Influence product direction by connecting enterprise needs, market signals, and executive priorities.
Define, evolve, and institutionalise global best practices, maturity models, and transformation frameworks.
Represent TheyDo externally through executive briefings, thought leadership, and industry forums.
Own enterprise impact, including executive alignment, multi-year transformation commitments, ROI narratives, strategic-account NRR growth, and market and category leadership.

Benefits

Competitive compensation and pre-IPO equity.
Fully remote working with flexible hours.
Health insurance benefit with tailored support for employees regardless of location.
A minimum of 25 paid holiday days per year (pro rata), in addition to public holidays and an extra three days during the annual company-wide winter shutdown.
Learning and Development budget.
Wellbeing budget, including support for activities such as meditation, mindfulness, or a yoga/gym membership.
Paid parental leave: six months for the primary carer and six weeks for the secondary carer, fully paid.
Paid childcare leave when time off is needed to help a child recover.
Home office or co-working budget.
Company events and in-person retreats.
Latest tech and tools, including a MacBook Air or Pro.
Benefits package continues to grow.