Lead ITAD Technician & Quality Control Specialist

Recloud IT•Piscataway Township, NJ

13d•$26 - $28•Onsite

About The Position

ReCloud IT is a fast-growing IT Asset Disposition (ITAD) startup delivering secure, scalable, end-to-end infrastructure lifecycle solutions to customers. We provide comprehensive IT asset management services for organizations and corporations, including logistics management, equipment refurbishment, data erasure, product re-marketing, downstream recycling, and sustainability reporting for our clients. We are headquartered in Piscataway, NJ and service North American markets. Job Title: Lead ITAD Technician / Quality Control Specialist Department: Operations Reports To: Operations Manager Position Summary We are seeking an experienced Lead ITAD Technician to oversee the testing, repair, quality control, and processing of off-lease and returned IT assets—primarily laptops, desktops, and peripheral devices. This role combines hands-on hardware repair expertise with quality control and depot logistics to ensure all processed inventory meets strict functional, physical, and data security standards (R2V3).

Requirements

3+ years of hands-on experience in laptop repair, refurbished electronics, or ITAD processing operations.
Deep familiarity with major OEM hardware (Dell, HP, Lenovo, Apple), diagnostic tools, component replacement, and BIOS settings.
Maintain expert-level knowledge of industry standards and regulations, including R2v3, ISO 9001, ISO 14001, ISO 45001, and global e-waste directives (e.g., WEEE).
Familiarity with NIST 800-88 standards and commercial data wiping software.
Meticulous Attention to Detail: High standard for accuracy and quality control; understands that the small things matter when inspecting hardware, logging serial numbers, and wiping drives.
Ability to lift up to 50 lbs and stand/walk for extended periods within a warehouse/depot environment.

Nice To Haves

CompTIA A+, OEM Certifications (Dell, HP, Apple Certified Technician), or R2v3 / RIOS awareness.

Responsibilities

Diagnose, troubleshoot, and repair laptops, desktops, and mobile devices down to the component level (display replacements, battery swaps, keyboard/trackpad fixes, and motherboard component swaps).
Perform triage and component harvesting from non-functional units.
Execute standard OS loading, BIOS updates, and firmware configuration.
Inspect incoming and outgoing assets to verify grade (Cosmetic A/B/C/D) and functional condition against standard ITAD metrics.
Ensure data sanitization standards (e.g., NIST 800-88, DoD) are fully met and audit logs are accurate before assets move to inventory.
Conduct final audits on repaired or refurbished units to prevent non-conforming items from reaching clients or resale channels.
Assist with depot receiving, unboxing, palletizing, sorting, and logging incoming assets into the ERP system.
Track part movement, maintain an organized parts inventory, and flag low stock for commonly used replacement hardware.
Prepare bulk shipments for downstream re-marketing, recycling, or return-to-client processing.
Guide and mentor junior technicians on best practices for repair, ESD safety, and testing procedures.
Help optimize processing workflows to improve throughput and yield rates.