Lead IT Support Specialist

Prime Healthcare•Ontario, CA

19h•Onsite

About The Position

Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 54 hospitals and has more than 360 outpatient locations in 15 states providing more than 3.0 million patient visits annually. It is one of the nation’s leading health systems with over 60,000 employees and physicians. Twenty-one of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team!

Requirements

High School Diploma required for all new hires starting 4/1/14
Work experience in help desk activities using a help desk software application
Knowledge of E-Mail system fundamentals
Understanding of network concepts (TCP/IP, MS/NT)
Familiar with internet and WEB browser concepts

Nice To Haves

A+, Microsoft MCSA certification preferred.
1-3 years related work experience and customer service experience preferred.
Knowledge of Outlook, MS Office and Active Directory preferred

Responsibilities

Manage and monitor helpdesk phone queues, monitor incident, problem and change requests.
Provide telephone support for helpdesk and all associated processes.
Provides tier one and accurate account of all incoming calls.
Routes call and notifies technicians of any critical situation requiring immediate attention.
Maintains the proper skills necessary to interface with a variety of users regarding specific problems.
Orders, receives and inventories all computer items purchased.
Create/open a conference bridge line for all service or system outages and document root cause for every problem that has been reported.
Run reports with in telephone and helpdesk software for analytical purpose.
Advises the Director/Manager of any issues that may affect the Information Services department.