IT Support Lead

Advanced IT Concepts LLC•Liberty, NC

6h•Onsite

About The Position

Provides technical leadership for IT support operations for DoD environments, ensuring secure, reliable, and compliant delivery of services across datacenter, virtualization, network, and storage platforms. Leads day-to-day support activities, coordinates incident response, and partners with cybersecurity stakeholders to sustain risk management and authorization requirements. This position supports Quality Control objectives by ensuring IT services, cybersecurity controls, and system availability meet contract performance requirements through documented activities, metrics, and corrective actions as defined in the program Quality Control Plan.

Requirements

Bachelor’s degree in an IT-related field OR Associate degree with ten (10) years of IT Lead experience.
Current DCWF Information Systems Security Manager (ISSM – 722) certification (e.g., CISSP, CISM, or equivalent).
Minimum of twenty (20) hours annual Continuous Professional Development (CPD).
Demonstrated expertise in: Cybersecurity principles and best practices, NIST RMF processes, Security incident response, Vulnerability management and penetration testing, Security assessment and authorization.
Experience supervising technical teams supporting DoD systems.
Experience managing datacenter, virtualization, network, and storage environments.

Nice To Haves

Advanced RMF/ATO sustainment experience in eMASS.
Experience supporting SOF-specific mission command training enclaves.
Prior interaction with ISSMs and Authorizing Officials.

Responsibilities

Lead and supervise a technical team providing Tier 2/3 support for DoD systems and mission environments.
Oversee daily IT operations including datacenter services, virtualization platforms, networks, and storage systems to meet availability and performance objectives.
Coordinate security incident response activities, including triage, containment, eradication, recovery, and after-action reporting.
Manage vulnerability identification and remediation efforts; support vulnerability management and penetration testing activities as required.
Support security assessment and authorization (A&A) activities and sustain Authorization to Operate (ATO) posture in coordination with cybersecurity stakeholders.
Execute and sustain NIST Risk Management Framework (RMF) processes, documentation, and continuous monitoring activities.
Develop, improve, and enforce SOPs, technical standards, and configuration baselines aligned to cybersecurity principles and best practices.
Provide status reporting, metrics, and briefings to leadership; coordinate with customers and stakeholders to prioritize work and manage risk.
Ensure personnel maintain required training, certifications, and Continuous Professional Development (CPD).
Support Quality Control activities by documenting inspections, audits, vulnerability remediation actions, and corrective measures related to IT systems, cybersecurity posture, and service delivery.
Support continuity of operations by identifying, documenting, and mitigating technical risks that could impact system availability, security posture, or mission execution.