IT Support Lead

Trendsetter Engineering•Houston, TX

2d•Onsite

About The Position

Trendsetter Engineering is seeking an IT Support Lead to serve as the hands-on technical backbone of their IT department. This role bridges day-to-day infrastructure operations, project-based deployments, and frontline team leadership. The IT Support Lead will work directly under the IT Manager, taking ownership of network and systems administration tasks while supervising two Helpdesk Support Technicians to ensure timely, high-quality end-user support. This is a working lead position—the majority of time will be spent solving real technical problems across a Windows-based environment, Cisco network infrastructure, and Microsoft 365 ecosystem, while also coaching and directing helpdesk staff.

Requirements

3–5 years of hands-on experience in an IT infrastructure or systems administration role
Solid working knowledge of Windows Server (2016/2019/2022), Active Directory, Group Policy, DNS, and DHCP
Experience configuring and troubleshooting Cisco switches and firewalls (IOS CLI, VLANs, trunking, ACLs, spanning-tree)
Familiarity with VMware vSphere/ESXi virtualization environments
Experience administering Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive)
Exposure to Azure AD / Entra ID and hybrid identity sync (Azure AD Connect)
Familiarity with Azure portal administration, Conditional Access policies, and Microsoft 365 tenant management (user licensing, security groups, compliance settings)
Understanding of SAN/storage concepts (provisioning, LUN management, basic troubleshooting)
Experience supporting Windows 10/11 desktops in a domain-joined environment
Strong troubleshooting methodology and ability to work through complex, multi-system issues
Previous experience leading, mentoring, or coordinating a small technical team

Nice To Haves

Industry certifications such as CompTIA Network+, CompTIA Server+, Cisco CCNA, Microsoft 365 Certified, or VMware VCP
Experience with network monitoring and management tools (SNMP, syslog, SolarWinds, or similar)
Familiarity with PowerShell scripting for automation and administration tasks
Experience with backup and disaster recovery solutions (Veeam, Commvault, or similar)
Exposure to Azure cloud services beyond identity sync (Azure VMs, Azure networking, etc.)

Responsibilities

Administer and maintain Windows Server environments including Active Directory, DNS, DHCP, Group Policy, and Print Services
Configure, monitor, and troubleshoot Cisco switching (2960X, stacking, VLANs, trunking) and firewall infrastructure
Manage VMware virtualization platform including ESXi hosts, vCenter, VM provisioning, snapshots, and resource allocation
Support and maintain SAN/storage infrastructure, ensuring performance, capacity planning, and backup integrity
Administer Microsoft 365 services including Exchange Online, SharePoint, OneDrive, and Teams
Support Azure AD Connect synchronization and hybrid identity management
Maintain network documentation, configuration baselines, and change logs
Assist the IT Manager with planning and executing infrastructure projects such as switch deployments, server migrations, and network upgrades
Participate in hardware refresh cycles for servers, switches, and end-user devices
Support rollout and configuration of new technologies and tools as directed
Test and validate changes in non-production environments before deployment
Directly supervise two Helpdesk Support Technicians, providing daily task assignments, coaching, and performance feedback
Serve as the escalation point for complex helpdesk tickets that exceed Tier 1/Tier 2 scope
Ensure SLA targets are met for ticket response and resolution times
Contribute to helpdesk processes, documentation, and knowledge base articles
Assist with onboarding/offboarding workflows including account provisioning, hardware setup, and security group assignments