Lead IT Support Specialist, Fulfillment Center

Walgreens•Deerfield, IL

2d•Onsite

About The Position

As a Lead IT Support Specialist at our Walgreens fulfillment center, you will be responsible for comprehensive technical support across multiple platforms and devices. Your primary duties will include installation, upgrades, troubleshooting, and repairs of hardware and software, including desktop PCs, printers, PC hardware systems, PC networks, LAN and RF Devices. You will handle escalated issues from the team and scheduling of work and provide support of manager tasks as needed. This position is located in our climate-controlled, closed-door pharmacy facility featuring advanced automation technology and modern amenities. Flexibility to work both first and second shifts, including weekends and holidays, would be expected in this position.

Requirements

High School/GED and at least 2 years of experience in an IT customer-facing and/or technical support role.
Experience with equipment pieces, including printers, terminals, PCs, RF communication hardware, etc.
Experience with various softwares, such as Microsoft Windows operating system, MSOffice Suite - Word, Excel, PowerPoint, Internet Explorer
Experience following processes, recommending improvements, translating technical terms to non-technical users, solving technical problems and working in a team environment.
Knowledge of network infrastructure & server hardware/software, such as: Windows Server, Unix/AIX, iSeries/AS400, vSphere/VMWare.

Nice To Haves

Bachelor’s degree
Certificate in Network Plus, Microsoft, Cisco or CompTIA
Experience at a distribution center or manufacturing environment
Knowledge of coding and/or programming (such as Visual Basic, HTML, PHP, ASP)
Experience building and maintaining databases (such as Web, Access and SQL)
Experience coordinating service requests with appropriate IT team.
Experience working independently and as part of a cross-functional technical team

Responsibilities

Leads installation, upgrades, troubleshooting and repair of hardware and software on or related to desktop PCs, printers, PC hardware systems, PC networks, LAN and RF devices.
Utilizes tracking software to track and monitor the resolution of issues and/or open tickets.
Supports area processes and interface requirements.
Resets equipment or applies solutions to quickly resolve problems.
Resolves complex issues.
Resolves escalated issues from less experienced support staff.
Identifies and documents fault patterns over a period of time and involves other engineering or other technical resources in the IT function or the vendor community to develop permanent fixes.
Accountable for managing and planning of workload within the area of responsibility.
Performs audits and reports on task completion and/or non-completion.
May put plans in place in order to accomplish non-completed items as efficiently as possible.
Maintains and troubleshoots proprietary material handling software and systems from vendors as needed.
Collaborates with customers and advises about technical issues.
Answers complex questions regarding PC/printer software/hardware issues, and makes IT recommendations.
Identifies and determines likely reasons for problematic causes.
Prepares accurate documentation and communication to facilitate elimination of problems and to create efficient fixes.
Troubleshoots second and third level support for any problems experienced by production equipment.
May make decisions on when outside technical help needs to be contacted and called onsite for fixes.
Partners cross functionally to resolve issues.
Orders and maintains inventories supply (labels, report/copy paper, toner cartridges, spare cables, networking equipment, legacy equipment, PC peripherals & accessories, etc).
May lift and transports PCs, monitors, terminals and printers for deployment as well as repair.

Benefits

To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume