Lead IT Production Operations Specialist - Veterans/MilSpouses Remote

Military Spouse Corporate Career Network

7h•Remote

About The Position

This position leads production operations for an application, database, or infrastructure area. The role defines, measures, and improves day-to-day production operations, applying critical thinking and problem-solving techniques to understand and improve an application or service area. It creates improvement metrics and guides the operations team in operationalizing them, using Agile and Lean methods in daily work. The position supports protection of Controlled Unclassified Information (CUI) by reviewing data flows, assisting with incident response, tracking and remediating compliance gaps, and ensuring adherence to organizational security policies, CMMC requirements, and applicable regulations. It also documents incidents and operational activity in approved systems, conducts incident triage, communicates service impacts and resolution status to stakeholders, and supports continuity of operations by monitoring system health and taking corrective action during after-hours periods.

Requirements

At least 4 years of related experience, including at least 2 years supporting and delivering service levels for production operations.
Understanding of Agile and Lean methods and ability to apply them to day-to-day operations.
Critical-thinking ability.
Demonstrated problem-solving techniques.

Nice To Haves

Bachelor's degree in Computer and Information Science is listed under preferred education.

Responsibilities

Lead operations for an application, database, or infrastructure area.
Define, measure, and improve day-to-day production operations.
Apply critical thinking and problem-solving techniques to understand and improve production operations for an application or service area.
Create metrics for improvement and guide the operations team in operationalizing them.
Apply Agile and Lean methods to day-to-day operations.
Review data flows to ensure CUI remains within authorized boundaries.
Assist with incident response activities involving CUI.
Track and remediate compliance gaps related to CUI protection requirements.
Ensure compliance with organizational security policies, CMMC requirements, and applicable regulatory standards governing CUI.
Document incidents, resolutions, and operational activities using approved ticketing and reporting systems.
Conduct incident triage and communicate service impacts and resolution status to stakeholders in a timely manner.
Monitor system health, identify potential issues, and initiate corrective actions during after-hours periods to support continuity of operations.