Lead, IT Change Manager

University of Denver•Denver, CO

1d•Hybrid

About The Position

The Lead Change Management Specialist supports the University of Denver’s Information Technology division by providing training, communications, and change-management support for IT PMO-led projects and division initiatives. The role works directly with IT project managers, project teams, IT leadership, and campus-wide stakeholders to manage complex initiatives across organizational boundaries and encourage successful adoption of changes. The position reports directly to the Assistant Vice Chancellor, IT Budget & Admin Operations. The Change Management office consists of one full-time role supporting IT division communications, IT-related training, and change-management aspects of IT PMO-led projects. The role also coordinates the technology solution request intake form and the technology review request form. The position follows a Monday–Friday, 37.5-hour workweek and uses a standard office environment. It may be considered for partial remote work under the University’s flexible work policy, subject to team needs and arrangements with the hiring manager.

Requirements

Bachelor’s degree.
At least 2 years of experience in training.
At least 2 years of experience in campus-wide communications.
Excellent critical-thinking, interpersonal, organizational, oral, and written communication skills.
Leadership initiative.
Knowledge of change-management principles.
Understanding of practical IT project-management responsibilities, including task, vendor, resource, and communications management; system documentation; user training; issue escalation; and business-process analysis.
Ability to create reports and statistics from databases using current reporting techniques.
Ability to work with individuals at a variety of organizational levels.

Nice To Haves

MBA or other advanced degree.
Willingness to obtain change-management certification.
Demonstrated project-management experience in higher education.

Responsibilities

Serve as the primary contact for communications for assigned IT PMO-led projects across various channels.
Work with project managers and teams to understand change impacts and develop communication and training plans that support adoption.
Monitor and report progress on change adoption and provide insights and recommendations for improvement.
Collaborate with project teams to identify and mitigate risks and issues related to change adoption.
Create and facilitate project training and support the handoff of training for operational support.
Develop end-user training materials, including PowerPoint presentations, Mediaspace content, knowledge-base materials, and quick guides.
Deliver recurring live trainings based on community feedback and priorities.
Support division-wide communications as directed by the Senior Change Management Specialist or Manager, Change Management.
Coordinate the technology solution request intake form.
Coordinate the technology review request form.