IT Change Management Specialist

CONCEPT SOLUTIONS LLC•Oklahoma City, OK

6h•$55,000 - $62,000•Onsite

About The Position

Concept Solutions is seeking an IT Change Management Specialist to support the Federal Aviation Administration (FAA) Infrastructure & Operations (I&O) program in Oklahoma City, Oklahoma. The specialist helps ensure the integrity, consistency, and effectiveness of IT Change and Configuration Management operations in a complex enterprise environment, working with technical and program teams to support ITIL-based processes, maintain accurate configuration records, and ensure IT changes are properly documented, reviewed, and managed. The role supports daily change-management operations using ServiceNow and SharePoint KSN forms; develops and maintains ITIL-aligned processes and procedures; helps integrate Change Control and Configuration Management; reviews change requests for quality and compliance; maintains configuration data; and participates in technical and operational meetings. The schedule is 40 hours per week, Monday through Friday, with core hours from 9:00 a.m. to 3:00 p.m. local time. FAA Personnel Suitability clearance (AMS 3.14-2) is required. Compensation is $55,000 to $62,000.

Requirements

Bachelor's degree from an accredited college or university in Business Management, Computer Science, or Information Technology Management, plus at least two years of relevant experience performing project control functions in an IT change, configuration, or service management environment; alternatively, a high school diploma or equivalent plus at least six years of relevant experience. Candidates with a bachelor's degree in another discipline may also qualify under the experience-based pathway.
Working knowledge of ITIL-based IT Change and Configuration Management principles, procedures, and best practices.
Experience developing, documenting, and maintaining IT processes and procedures.
Hands-on experience using ServiceNow for IT service management activities.
Experience monitoring, tracking, and resolving incidents through ticketing queues.
Experience integrating Change Control activities with Configuration Management processes.
Experience managing, maintaining, and validating data for accuracy and completeness.
Ability to review deliverables for quality and compliance before submission.
Strong analytical, organizational, and problem-solving skills.
Excellent written communication skills, including producing clear process documentation and operational records.
Ability to collaborate effectively with technical teams, colleagues, and stakeholders.
Self-motivated, able to take ownership of assigned responsibilities and drive tasks to completion.
FAA Personnel Suitability clearance required (AMS 3.14-2).

Nice To Haves

ITIL v4 or v5 certification.
Experience supporting large enterprise environments serving more than 35,000 customers.
Experience collaborating with peer organizations and client teams.
Experience working effectively in both remote and onsite environments.

Responsibilities

Support daily IT Change Management activities using ServiceNow and SharePoint KSN forms, ensuring accurate documentation and tracking of change requests.
Develop, document, and maintain ITIL-aligned Configuration Management processes and procedures.
Support integration of Change Control and Configuration Management processes to improve coordination and accountability.
Perform quality assurance and quality control reviews of Change Requests for accuracy, completeness, and adherence to established procedures.
Maintain and manage configuration records and related data for IT service management.
Participate in technical and operational meetings, document minutes, and incorporate relevant information into official agendas and records.
Collaborate with technical teams and stakeholders to improve processes and consistently apply Change and Configuration Management practices.