Lead Instructional Designer - HR Technology & Workday Enablement

United Airlines•Chicago, IL

1d•$81,795 - $106,602

About The Position

At United, we offer more than jobs, we build careers. Our HR team is passionate about growing a workplace where everyone can thrive. We empower our team members to pursue unique career paths, promote a culture where all employees feel empowered to a make a measurable difference in our success, and value the achievements and advancement of our organization. Join our team and chart your own uniquely United career journey! Job overview and responsibilities The Lead Instructional Designer - HR Technology & Workday Enablement will have a strong focus on enabling enterprise HR technology transformations, including a Workday Human Resources Information Systems (HRIS)/ Human Capital Management (HCM) transition. In this role, this individual will design, develop, and manage learning experiences that support large-scale system adoption, behavior change, and readiness across various employee populations. This individual is responsible for designing and developing learning experiences, including instructor-led and eLearning courses, microlearning, and job aids, while managing logistics and ensuring a smooth learning experience for participants. This role goes beyond course development and will manage timelines for multiple learning workstreams, with dotted line oversight of parallel instructional design work. Requires comfort operating in complex, fast-moving transformation environments where requirements evolve and influence is critical.

Requirements

2+ years of experience in instructional design and learning development
Hands-on experience designing and delivering learning for enterprise HR technology implementations (e.g., Workday or comparable HCM platforms)
Experience supporting large-scale enterprise transformations, system implementations, or operating model changes
Ability to oversee and guide timelines for learning deliverables from multiple workstreams
Strong project management skills with the ability to manage multiple priorities in a fast-paced environment
Instructional design and training module development skills
Experience with HR process and technology transformation
Stakeholder management and strong interpersonal skills
Written and verbal communication skills
Strong problem-solving skills with a creative and solution-oriented mindset
Ability to manage change, ambiguity, and competing priorities effectively
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), Rise, Articulate 360
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Microlearning tools such as 7Taps, Synthesia, and Vyond a plus
Experience in a similar fast-paced corporate environment
Experience working in agile or phased deployment environments
High business acumen with the ability to translate organizational needs into impactful learning solutions
Familiarity with change management concepts and adoption strategies in technology transformations
Ability to travel up to 10% as needed

Responsibilities

Design and deliver learning solutions that support HR technology transformations (e.g., Workday HCM, Talent, Service Now, etc.), including role-based enablement for end users, people leaders, HR partners, and support teams
Partner closely with HR, HRIS, IT, Change Management, Communications, and vendor teams to understand complex end-to-end process, translate system design, and future-state workflows into effective learning experiences for HR, Payroll, Manager, and all employee audiences
Apply Instructional Systems Design (ISD) and adult learning principles to create learner-centric content that drives adoption and behavior change during system and process transformations
Support change and adoption efforts by reinforcing new ways of working, not just how to use the system and create scalable, just-in-time learning assets (job aids, simulations, walkthroughs, knowledge articles) to support system adoption and performance in the flow of work
Develop learning aligned to key transformation milestones, including testing cycles, deployment waves, and post-launch sustainment and establish, track, and analyze key learning metrics and learner feedback to evaluate program success and drive continuous improvement