Marcus by Goldman Sachs, Lead Instructional Designer Associate - Richardson, TX

Goldman Sachs•Richardson, TX

10d•Onsite

About The Position

Marcus by Goldman Sachs is seeking a strategic and collaborative Lead Instructional Designer - Associate to drive the design, development, and implementation of high-impact learning solutions within the Asset & Wealth Management (AWM) Team. This role involves designing scalable eLearning, instructor-led, and blended learning solutions aligned with key business objectives, as well as leading, mentoring, and developing a high-performing team of instructional designers. The candidate will partner with the business, manage stakeholder engagement, oversee the team's project pipeline, manage resources, and ensure deliverables meet high standards of quality, compliance, and operational efficiency. The ideal candidate is a proactive, organized self-starter who thrives in a dynamic environment, excels at navigating ambiguity, and possesses strong leadership and relationship-management skills.

Requirements

2+ years of experience leading, mentoring, or managing a team of instructional designers or learning professionals.
Proven ability to manage complex stakeholder relationships, influence decision-making, and communicate effectively with senior leadership.
Deep knowledge of instructional design models (ADDIE/SAM) and adult learning theory.
Active Associate Professional in Talent Development (APTD) or Certified Professional in Talent Development (CPTD) credential.
Advanced proficiency with eLearning authoring tools, especially the Articulate 360 Suite (Storyline, Rise).
Demonstrated ability to manage ambiguity and work autonomously, translating high-level strategic direction into concrete project plans and deliverables.
Exceptional written and verbal communication skills, with the ability to collaborate effectively across all levels of the organization.

Nice To Haves

Bachelor’s or Master’s degree in Instructional Design, Learning Technologies, or a related field.
5+ years in an instructional design role, with at least 2 years in a corporate or financial services setting.
Experience in financial services or the fintech industry.
Experience working in or supporting a contact center environment.
Familiarity with Agile project management methodologies.
Experience designing for accessibility (WCAG) standards.

Responsibilities

Lead, mentor, and develop a team of instructional designers, providing coaching, feedback, and professional development.
Proactively manage stakeholder engagement, aligning expectations, navigating priorities, and securing buy-in from business leaders and subject matter experts.
Oversee the team's project pipeline, allocate resources effectively, and ensure learning deliverables meet quality standards, brand guidelines, and project deadlines.
Design and implement scalable learning solutions to enhance learner capabilities and drive key business objectives.
Conduct Needs Analysis to identify skill gaps, document business requirements, and draft learning objectives.
Apply instructional design theories and adult learning principles to design, develop, and maintain learning solutions (eLearning, Instructor-Led, Blended Learning, Videos & Simulations).
Utilize authoring tools like Articulate 360 (Storyline, Rise) and Adobe Creative Cloud to build learning content.
Manage learning content within the firm's Learning Management System (LMS), ensuring proper deployment, tracking, and reporting.
Proactively identify opportunities to enhance existing learning content and partner with facilitators for continuous improvement.
Collaborate with process owners, SMEs, legal, and compliance to ensure content accuracy, relevance, and compliance.
Stay current with trends and innovations in learning technology and instructional design, advocating for new approaches.