Lead Inside Sales Client Manager

NTT•New York, NY

1d•Hybrid

About The Position

The Lead Inside Sales Client Manager has significant inside sales experience. This is a transactional role that is focused on current clients with the opportunity to engage through programmatic use cases and digital channels to acquire their technology needs. The Lead Inside Sales Client Manager mines for new sales opportunities within an assigned account list. The Lead Inside Sales Client Manager uses a proactive and systematic approach to work through the assigned account list which is done by leveraging company tools and methodologies to understand the client’s implicit and explicit needs. This role acts as an informal team lead. Must be bilingual in Japanese.

Requirements

Basic understanding of IT infrastructure (e.g., data centers, networks).
Native-level proficiency in Japanese.
Effective communication skills in English for internal and external coordination.
Proficiency in Microsoft Office tools (Excel, PowerPoint, Word).
Willingness to learn and use sales tools such as Salesforce (prior experience not required).
Significant demonstrated experience in a similar role in a similar environment.
Significant sales and client engagement experience.
Significant demonstrated experience negotiating with clients and vendor.
Significant demonstrated experience analyzing commercial information.

Nice To Haves

Experience in inside sales at an IT company.
Familiarity with quotation and order workflows in IT services.
Experience using Salesforce or similar sales tools.
Ability to navigate ambiguous situations by proactively gathering information and consulting with supervisors.
Understanding of both U.S. and Japanese corporate cultures.

Responsibilities

Manages and grows relationships and drives expansion and renewals across all solutions (foundational solutions primary) within assigned accounts.
Minimizes churn and maximizes retention in assigned accounts.
Drives client satisfaction throughout the entire lifecycle of the clients’ buying process.
Generates demand by assisting clients to identify current needs, and then effectively articulate how the company can add value through our services and solutions.
Uses the company’s sales tools and methodology to effectively manage accounts, opportunities, pipelines, and forecasts.
Presents new and additional offerings to clients.
Communicates quotes, provides supportive sales documentation and obtains a sales order where there is an opportunity to close a sale.
Builds relationships with clients and displays an interest in and knowledge of the client environment.
Identifies opportunities for up-selling of solutions.
Identify sales opportunities by managing and growing revenue and expansion across solutions areas in the assigned accounts.
Complies with and adheres to pre-identified governance and compliance standards as outlined by the company and escalate identified problems for investigation and resolution.
Adheres to Finance standards and procedures to reduce costs and report associated risk.