Lead In-Room Dining Server
Southall•Franklin, TN
•Onsite
About The Position
Southall Farm and Inn is a premier destination bringing nature, produce and people together in a powerful and unique way. Our Lead In-Room Dining (IRD) Server will be the efficient and detail-oriented point person to oversee our In-Room Dining operations. The IRD Supervisor will be responsible for ensuring smooth and timely delivery of food and beverages to guests, maintaining inventory levels, training staff, and resolving any guest issues or complaints related to In-Room Dining.
Requirements
- 2+ years of experience in a supervisory role in the hospitality industry
- Active Tennessee Alcoholic Beverage Commission certification
- Strong knowledge of food and beverage operations
- Excellent communication and customer service skills
- Ability to multitask and work in a fast-paced environment
- Knowledge of inventory management and cost control practices
- High school diploma or equivalent; relevant certifications a plus
- Ability to lift up to 20 pounds with frequent lifting and or carrying of objects weighing up to 10 pounds; requires walking and or standing to a significant degree
- Ability to walk, stand, sit for extended periods of time
Responsibilities
- Oversee the daily operations of the In-Room Dining department
- Schedule and supervise staff to ensure efficient service
- Train new employees on department procedures and service standards
- Monitor inventory levels and order supplies as needed
- Work closely with the kitchen and other departments to ensure timely delivery of orders
- Address any guest issues or complaints promptly and professionally
- Ensure compliance with health and safety regulations
- Implement strategies to maximize department efficiency and profitability
- Conduct regular staff meetings to communicate updates and gather feedback
- Assist in developing new menu items and promotions to enhance guest experience
Benefits
- Competitive compensation package
- Medical, dental, vision, short and long-term disability, company-provided life insurance
- Generous paid time off accruals
- 9 paid holidays annually
- Weekly pay
- 401k and company match
- Education reimbursement
- Best-in-class Employee Assistance Program
- Free weekly outdoor activities and wellness classes
- 30% internal discounts
- Fresh and free daily meal
- Bountiful internal growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
