Lead, In-House Marketing

Hilton Grand Vacations • Williamsburg, VA

1d • Onsite

About The Position

The In-House Marketing Lead is responsible for assisting in the day-to-day activities of the In-House Marketing Department. This role drives production for all In-House Marketing Programs (owners, samplers, renters and exchangers, Owner BB Team, Pre-Arrival Team, etc.) and ensures compliance with established policies, procedures, and systems. When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Requirements

• High School Diploma or Equivalent
• One year of timeshare exp. preferred and customer service experience
• Concierge
• Web based reporting
• Customer service and quality fundamentals
• MS Office to include: Word, Excel, Outlook and PowerPoint.
• Detail oriented with strong analytical and problem solving skills
• Strong ability to think strategically and analyze information timely and accurately
• Strong interpersonal communication skills to deal effectively with all levels of the organization.

Responsibilities

• Recruit, train, and develop staff.
• Maintain site penetration above approved levels without generating guest complaints.
• Maintain gifting cost below approved or budgeted levels.
• Maintain 100% Owner/Guest satisfaction by ensuring guests concerns are heard and needs are met.
• Assist In-House Marketing Team personnel, ensuring daily, weekly, and monthly reporting is accurate from both Concierge and TSW from a financial standpoint.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED