In House Marketing Rep

Hilton Grand Vacations•New Orleans, LA

2h•Onsite

About The Position

As an In-House Marketing Representative, you will play a key role in engaging eligible onsite guests and encouraging them to book a Hilton Grand Vacations (HGV) presentation or purchase a vacation package at an HGV resort. You will represent HGV’s Cultural Values through exceptional guest service, timely responses, and a positive, professional resort presence. Each Team Member is expected to carry out reasonable requests from management within their capabilities. Hilton Grand Vacations is a leader in the vacation ownership industry, driven by innovation, quality, and growth. Our Team Members are the foundation of our success.

Requirements

High School Diploma or equivalent
Ability to work varied shifts—including weekends and holidays
1+ year of face-to-face consumer sales or marketing experience
Strong interpersonal and guest-relations skills
Highly motivated, self-starter mindset
Solid understanding of the local area

Nice To Haves

Bachelor’s Degree (BA/BS)

Responsibilities

Distribute approved promotional materials and incentives to guests who meet tour qualifications as determined by Marketing Management.
Accurately complete all required documentation and enter guest dispositions into CRM systems (VOICE, CHORUS, Eclipse, Salesforce).
Provide location-based guest services and direct visitors to appropriate resort resources.
Maintain required Minimum Performance Standards on a monthly basis.
Review production reports and communicate any challenges to the MOD in writing during the month of occurrence.
Contact guests through onsite call campaigns within company CRM systems.
Provide accurate information to the Fulfillment Department to support pre-gifting services for qualified guests.