Lead Implementation Specialist, T&S

Perk•Chicago, IL

2d•$129,000 - $129,000•Hybrid

About The Position

Perk (formerly TravelPerk) is an intelligent platform for travel and spend management, aiming to automate time-consuming manual tasks. The company offers tools for travel bookings, expenses, and invoice processing, with a mission to eliminate 'shadow work' and boost productivity. Founded in 2015, Perk has grown into a global company with over 1,800 employees across 12 offices and headquarters in London and Boston. They are driven by values such as being an owner, delivering a 7-star experience, and working as one team. Perk values curiosity, purpose, and mindset, and their talent team comprises leading minds from the travel and SaaS industries, representing over 70 countries.

Requirements

3–4+ years of experience in customer-facing roles, with at least 2 proven years in project management, ideally within implementation projects.
Solid technical and/or Finance acumen either through education or working experience.
Strong communication and stakeholder alignment skills — you’ll keep internal teams and customers coordinated toward a common goal: a successful onboarding.
Highly organized, detail-oriented, and able to manage multiple moving parts without losing sight of quality.
A true problem solving and team player attitude.
English language working proficiency is a must.

Nice To Haves

Prior experience with self-serve or custom integrations (SSO, HRIS, SCIM, ERP, CRM) and a strong interest in ERP systems, finance, and the technology around them.
Experience in consulting, finance, or direct customer onboarding/technical implementation.
Experience in Spend Management solution or ERP implementation.
Other languages are a strong plus!

Responsibilities

Own high-complexity projects with ERP integrations, ensuring structured delivery and successful adoption across Travel & Spend.
Coordinate multiple stakeholder groups, including finance leaders, project managers, IT teams, and external consultants, keeping everyone aligned and focused on shared goals.
Design advanced setups, including some complex customizations that require creative thinking and problem-solving.
Apply financial expertise to onboard Invoice modules, helping customers adopt policies, workflows, and processes with confidence.
Understand ERP systems and finance tech (NetSuite, Dynamics BC, Dynamics F&O) — you won’t need to code or troubleshoot, but an interest in these systems, their data flows, and their role in the customer journey is key.
Coordinate internal and external technical teams to ensure integrations are delivered smoothly.
Resolve escalations proactively, providing solution-oriented guidance when challenges arise.
Mentor and guide more junior Implementation team members, sharing best practices, technical knowledge, and tips for successful onboarding.