Lead Implementation Manager

Early Warning Services • New York City, NY

26d • Hybrid

About The Position

This position will collaborate across functions to drive adoption of Early Warning Services products. This is a client-facing role that provides technical and functional product support to external clients and assists with implementation/setup activities to ensure frictionless onboarding into the EWS ecosystem.

Requirements

• Education and/or experience typically obtained through completion of a bachelor’s degree or equivalent
• Typically 8+ years of progressive experience in integrations, product implementation, or related roles
• Strong experience with web browser and mobile app ecosystems (iOS, Android) and in-app user flows
• Proven ability to manage vendors, consultants, or cross-functional teams
• Deep understanding of digital checkout, payments, or e-commerce experiences
• Strong analytical and problem-solving skills with a focus on improving user experience and performance
• Excellent communication and stakeholder management skills
• Background and drug screen

Responsibilities

• Lead Implementation Delivery: Manage and provide direction to implementation team and if applicable consultants supporting merchant integrations. Enforce standards, QA processes, and delivery expectations. Review implementation work to ensure consistency, quality, and adherence to best practices. Drive accountability across timelines, deliverables, and outcomes. Identify and address implementation friction points (e.g., redirects, latency, drop-offs). Implement standardized pre-launch scorecards and post-launch reviews. Lead technical and UX design reviews with clients.
• Serve as a Subject Matter Expert (SME): Act as the primary expert on mobile checkout and app-based implementations. Advise external partners on optimal integration approaches. Training and mentoring of team members on implementations, procedures and controls.
• Drive Cross-Functional Alignment: Lead cross-functional collaboration across Product, Engineering, Design, and Operations. Facilitate implementation reviews and readiness assessments for key launches. Ensure learnings are captured and scaled across future integrations. Support go/no-go decisions with clear recommendations based on implementation readiness. Partner with product to enhance documentation, playbooks, and training materials. Share integration and product feedback with Product and Technology groups to influence roadmap and new product enhancements.
• Build Scalable Playbooks & Standards: Create repeatable processes to reduce variability across external organizations. Continuously refine best practices based on data, feedback, and evolving platform capabilities.

Benefits

• Competitive medical (PPO/HDHP), dental, and vision plans
• Company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees
• 11 paid company holidays
• A paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior