Lead II, Experiential Learning Placements

NIGHTINGALE EDUCATION LLC SOLE MB • Salt Lake City, UT

4d • Onsite

About The Position

Lead II, Experiential Learning Placements supports Specialist III and IV collaborators by providing guidance, oversight, and mentorship to ensure high-quality site onboarding, year-round outreach, and compliance with placement processes. This role ensures consistency, accuracy, and professional communication without performing the day-to-day workload of the specialists.

Requirements

• Proven proficiency in Specialist III or IV role for at least one year.
• Strong leadership, mentorship, and communication skills.
• Familiarity with complex site onboarding, portals, and outreach processes.

Responsibilities

• Mentor and provide guidance to Specialist III and IV collaborators to maintain adherence to SOPs and best practices.
• Review complex site or learner communications for accuracy and escalate deviations to management.
• Support onboarding and training of new Specialists III and IV.
• Monitor KPIs and team metrics, providing insights and recommendations to management.
• Assist with problem-solving and resolution for escalated site or learner issues.
• Collaborate with Specialists III and IV to identify process improvements and optimize workflows.
• Participate in cross-functional projects and meetings to support team alignment.
• Ensure consistent and accurate use of CRMs, portals, and placement tools across the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level