Lead HVAC Technician

MPE Services•Florence, AL

40d•$50,000 - $75,000•Onsite

About The Position

MPE Services is seeking a detail-oriented Lead HVAC Technician to install, maintain, and repair HVAC systems. The role involves diagnosing, adjusting, and repairing systems, guiding customers on the best course of action, and managing HVAC systems from installation to end-of-life through maintenance, warranty, and emergency repairs. The ideal candidate prioritizes customer satisfaction, safety, and quality, possessing patience, organizational skills, and troubleshooting expertise.

Requirements

High school diploma, GED, or suitable equivalent.
5+ years of experience as an HVAC technician.
Willingness to continue education in the HVAC field.
Valid EPA certification required.
Valid driver's license with a clean, insurable driving history.
Leadership mindset with a passion for passing down knowledge to junior technicians and apprentices.
Exceptional communication skills and a deep respect for customers and their property.
Excellent written, verbal, and interpersonal skills.
Ability to work after hours, over weekends, and on public holidays with short or no notice.
Ability to work in confined spaces.

Nice To Haves

NATE certification is a major plus.

Responsibilities

Diagnose electrical, mechanical, airflow, and control issues.
Service rooftop units, package units, split systems, heat pumps, and furnaces.
Replace compressors, reversing valves, control boards, VFDs, etc.
Explain system issues clearly to customers, presenting ethical options and building trust.
Mentor, guide, and train junior technicians and apprentices on best field practices.
Ensure all field repairs and installations meet code requirements, safety regulations, and high-quality standards.
Use mobile devices to log accurate service records, job notes, and invoicing in Service Titan software.
Visit clients to resolve persistent system issues and enforce company trust.
Provide precise labor and material estimates for repairs, upgrades, and installations.
Maintain a highly organized, fully stocked service truck with adequate inventory.
Conduct field ride-alongs with junior technicians or new hires to improve diagnostic accuracy and customer service abilities.
Measure and log critical data (static pressure, temperature splits, amp draws, etc.) into job notes and customer profiles.
Communicate with management, dispatchers, and other team members for a productive workflow.
Participate in on-call rotation and respond to emergencies and after-hours situations promptly and professionally.
Ensure compliance with professional standards and the Occupational Health and Safety Act.