Lead HVAC Commercial Service Technician

Abstrakt Marketing Group LLC•Wilmington, NC

1d•$40 - $45•Onsite

About The Position

This is a full-time, direct placement for a local mechanical contractor. The primary function of this role is to be responsible for troubleshooting, repairing, maintaining, and installing HVAC and related equipment as assigned in a timely, cost-effective, and high-quality manner. The position also involves keeping technical knowledge up-to-date regarding equipment, concepts, installation techniques, and codes, participating in continuing education, and improving technical knowledge through technical organizations. The role requires demonstrating capability in handling a heavy workload, performing thorough inspections to prevent callbacks, maintaining job site cleanliness, and adhering to quality workmanship standards. Effective time management and planning are essential, including informing the service manager of work completion needs, accurately determining job priorities, adhering to planned call schedules, scheduling report time, handling interruptions, ensuring proper tools and materials are available, and scheduling vehicle maintenance. Communication is key, involving prompt and accurate completion of paperwork, securing customer satisfaction, keeping management informed of customer changes, and communicating beneficial information. The role also includes promoting the company professionally, identifying opportunities for better customer service and potential new customers, learning IAQ product features and benefits, and instructing others. Special projects may be assigned by the service manager.

Requirements

Ability to perform all of the duties below with little or no assistance: Lifting (up to 100 lbs as needed).
Bending, climbing, pulling, pushing, balancing, kneeling, twisting, and/or standing.
Ability to work overhead and from ladders.
Setting up and carrying ladders up to 28 ft. in height (step or extensions), as required.
Climbing stairs and ladders.

Nice To Haves

Possess knowledge of how to effectively and efficiently solve problems.
Possess and/or research knowledge of applicable manuals, new products, and current techniques.
Demonstrate capability and interest in training others.
Modify instructions to create understanding by all people regardless of their technical knowledge.
Ability to recognize and perform the training needs individual to the customer.

Responsibilities

Troubleshooting, repairing, maintaining, and installing HVAC and related equipment.
Keeping technical knowledge up-to-date re: equipment, concepts, and installation techniques, as well as local, state, and federal codes.
Participating in continuing education to keep technical knowledge up-to-date pertaining to equipment and concepts.
Effectively and efficiently solving problems.
Researching knowledge of applicable manuals, new products, and current techniques.
Participating in technical organizations to improve technical knowledge.
Handling a heavy workload.
Performing thorough inspections of work completed to prevent call backs.
Maintaining cleanliness of job site daily.
Adhering to quality workmanship standards for all jobs.
Planning service requirements and informing the service manager when work needs to be completed.
Accurately determining job priorities.
Adhering to planned call schedule.
Scheduling report time concurrent with jobs.
Handling interruptions in stride.
Having the proper tools, materials, and tasking when arriving at the job site.
Scheduling maintenance on vehicle.
Completing all required paperwork promptly and accurately.
Securing customer satisfaction on all service reports.
Keeping management informed of unfavorable news and changes made by customers.
Communicating all beneficial information to appropriate parties.
Promoting the company in a professional manner through relationship development and constantly looking for opportunities to better service our customers.
Providing opportunities/leads to your manager to help better serve our existing customers as well as determine potential new customers.
Becoming aware of the area/location where you are currently working to identify any potential new business opportunities.
Learning IAQ product features and benefits.
Instructing others, modifying instructions to create understanding by all people regardless of their technical knowledge.
Recognizing and performing the training needs individual to the customer.
Training Service Representative Trainees.
Providing support for any special projects as assigned by the service manager.