Lead Commercial HVAC Service Technician
About The Position
HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users. The Lead Commercial HVAC Service Technician plays a critical role in both field operations and the growth of our service division. This position combines advanced technical expertise with leadership responsibilities, supporting the buildout of service capabilities while working hands-on in the field. This individual will lead service execution across the full equipment lifecycle—from startup and warranty support to ongoing maintenance and complex troubleshooting—while mentoring technicians and ensuring an exceptional customer experience. This role also offers a clear path for advancement into a Service Manager position as the department continues to grow. This role is all about creating positive experiences — identifying problems, delivering smart solutions, and ensuring every job is completed to the highest standards for both the customer and the company. You’ll work with industry-leading equipment, including VRF systems, rooftop units, packaged systems, and more.
Requirements
- Advanced technical ability
- Strong problem-solving skills
- Commitment to customer satisfaction
Responsibilities
- Manage a group of specific technicians, assisting with dispatch when needed, reviewing site reports, generating quotes, managing technician quality control.
- Diagnose and resolve issues on a variety of commercial HVAC systems.
- Perform preventative maintenance and fine tune system performance for energy efficiency and reliability.
- Build and maintain strong client relationships by addressing service concerns, recommending improvements, and delivering high-quality communication and support.
- Coordinate with internal teams to ensure efficient scheduling and follow-up.
- Stay up to date through ongoing technical training.
- Serve as a resource and occasional mentor to junior technicians in the field.
- Follow all safety guidelines and regulatory requirements as outlined by OSHA, the company, and customer sites.
- Contribute to the team and company by stepping in where needed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
