Lead House Manager (Weekends, Part-Time)

Children's Theatre of Charlotte•Charlotte, NC

5d•Onsite

About The Position

Children’s Theatre of Charlotte (CTC) is seeking an extremely confident, personable, reliable, and kind individual to serve as the Lead House Manager. This role is the front-line ambassador to every patron and a guide for front of house staff and volunteers. The Lead House Manager will take command of the front of house, ensuring audiences have a safe, relaxed, and pleasant experience from arrival to the end of the show. This position involves close collaboration with Stage Managers, Volunteer Ushers, Security, and Library Staff to ensure seamless front-of-house operations. The role offers opportunities for professional growth, including mastering the AudienceView ticketing system, handling administrative duties, and cross-training for Box Office coverage to secure additional hours during peak season.

Requirements

Natural leader who can guide volunteers and coordinate across teams.
Ability to comprehend quickly and problem-solve on the fly.
Positive, collaborative team player who values others' contributions and shares expertise.
Tech-comfortable and able to learn new systems and software quickly.
Passionate about live theatre and creating exceptional experiences for young audiences.
Enjoys being a host and notices details that keep a space pleasant, safe, and welcoming.
Confident and personable with a knack for great hospitality and creating positive guest experiences.
Reliable and kind with a strong work ethic and clear communication skills.
Brings a kind, team-first spirit to everything.
Must be available for weekend performances (Saturdays and Sundays, generally 9:30 am to 5:30 pm) and occasional Friday nights (generally 5:00 pm to 10:00 pm).

Responsibilities

Own the front-of-house experience for weekend and Friday evening performances.
Lead and coordinate volunteer ushers, setting the tone for warm, attentive service.
Partner with Stage Managers to coordinate house open and curtain times.
Serve as the go-to problem-solver for anything that comes up — a lost ticket, a big group of patrons, an unexpected hiccup — and handle it with grace.
Ensure the theatre is safe, welcoming, and running smoothly for every patron, every time.
Act as the face and voice of Children's Theatre of Charlotte for our audiences.
Master AudienceView, our ticketing system.
Handle various administrative duties.
Cross-train for Box Office coverage.