Lead Host

Echo Lake Country Club • Westfield, NJ

3d • Onsite

About The Position

The Lead Host is the first and last impression of the Echo Lake dining experience. This highly visible role oversees the host stand, manages reservations and dining room flow, and ensures a seamless, polished arrival and departure experience for Members and their guests. As a private club, we serve Members first while extending exceptional hospitality to their guests. The Lead Host is expected to know Member names, recognize preferences, and maintain a confident, professional presence while guiding the host team and supporting service execution.

Requirements

• Previous hospitality or hosting experience required.
• Strong leadership presence and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional, service-oriented demeanor.

Nice To Haves

• Private club or fine dining experience preferred.

Responsibilities

• Greet and acknowledge Members and guests promptly.
• Address Members by name whenever possible.
• Escort guests to tables with professionalism and poise.
• Ensure every guest is thanked upon departure.
• Manage daily lunch and dinner reservations.
• Confirm party size, seating preferences, and special occasions.
• Maintain accurate information in Club Essentials.
• Oversee seating rotation and control dining room flow.
• Communicate VIPs, allergies, and special notes to service staff.
• Offer solutions when dining is fully committed.
• Support and guide host team members during service.
• Ensure tables are properly set prior to seating.
• Coordinate with managers and service staff to maintain pacing and table turns.
• Assist with large party coordination and special event seating.
• Remain visible, composed, and in control during high-volume service.
• Answer calls professionally and take reservations accurately.
• Gather complete information before transferring calls.
• Brief team members before transferring calls when necessary.
• Communicate clearly and consistently with dining and management teams.
• Maintain a polished appearance and positive demeanor.
• Exercise discretion and sound judgment.
• Uphold Echo Lake’s hospitality philosophy and service standards.
• Perform additional duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Employer-paid life insurance.
• 401(k) with employer match.
• FSA, Dependent Care, and HRA accounts.
• Complimentary employee meals during scheduled shifts.
• Golf and club privileges, where applicable.
• Employee discounts on select Pro Shop merchandise.
• Paid Time Off (PTO), including vacation and sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed