Lead Hospitality Associate

K2 Services•Concord, MA

1d•Onsite

About The Position

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. We are seeking an experienced and polished working Lead Hospitality Associate to join a high-profile corporate environment in San Francisco. This individual will play a critical leadership role in delivering a premier workplace and guest experience while overseeing daily hospitality operations and supporting corporate events. The ideal candidate is a hands-on hospitality professional with a strong client-service mindset, leadership experience, and the ability to provide exceptional white-glove service in a fast-paced corporate setting.

Requirements

2–3+ years of hospitality leadership experience required
Experience supporting corporate events and executive-level clientele required
Strong proficiency with Microsoft Office and workplace technology
Excellent communication, organization, and problem-solving skills
Professional demeanor with the ability to thrive in a fast-paced environment
Ability to handle confidential and sensitive information with discretion
White-glove customer service mentality
Strong attention to detail and organizational skills
Ability to multitask and prioritize effectively
Professional communication and interpersonal skills
Adaptability, accountability, and sound decision-making
High school diploma or equivalent required

Nice To Haves

Prior experience managing a small team in a corporate hospitality or hotel environment preferred
Hotel and Food & Beverage experience strongly preferred
College degree preferred

Responsibilities

Deliver a superior client and guest experience with a hospitality-first approach
Greet guests professionally and coordinate meeting room and workspace logistics
Conduct routine floor inspections to ensure the office environment remains polished and fully operational
Respond promptly and professionally to client requests, concerns, and service needs
Partner with Facilities, IT, Catering, and Meeting Support teams to ensure seamless daily operations
Coordinate and oversee corporate meetings, conferences, and special events
Run daily setup reports, create weekly event sheets, and track room usage
Confirm meeting requirements with clients prior to events and provide day-of support
Ensure meeting rooms are properly prepared, stocked, and presented to company standards
Coordinate catering and event logistics with internal teams and executive assistants
Support visitor management processes and issue guest badges as needed
Coordinate with lobby and security teams to ensure smooth guest arrival experiences
Answer incoming calls and assist with urgent workplace requests professionally and efficiently
Lead and support a small hospitality team of 3–5 associates
Promote accountability, professionalism, and service excellence among team members
Assist with onboarding, training, and ongoing development of hospitality staff
Communicate effectively with leadership and provide operational updates as needed