Hospitality Lead

Corewell Health

4d • Onsite

About The Position

The Hospitality Associate Leader functions in the Hospitality Associate role and also assists with scheduling, coverage, problem-solving, and training. This role directs traffic flow and provides assistance at hospital entrances, helping with wheelchairs and scooters as needed, along with way-finding and assistance to patient/family destinations.

Requirements

• High school diploma or equivalent.
• Leadership and superior interpersonal skills.
• Excellent customer service & communication skills.
• Computer skills.
• Must be able to push a patient/guest in a wheelchair.

Nice To Haves

• College degree
• BLS, AHA or ARC

Responsibilities

• Assist Supervisor / Manager with team scheduling and coverage.
• Participate in hiring interviews as needed.
• Support problem solving and giving direction to the team when Supervisor/Manager is not present.
• Train all new Entrance Team members.
• Present an excellent first impression to all customers by greeting promptly with a warm and friendly reception.
• Provide Hospital way-finding for patients and visitors.
• Support patient, family, guest information needs, including appropriate hospital resources to assist in problem resolution.
• Maintain a clean and tidy entrance space, inside and outside the door.
• Maintain professionalism and diplomacy at all times, following specific standards as defined in the department professionalism policy.
• Perform Service Recovery and conflict resolution for unhappy guests.
• Work with Service Excellence to support positive outcomes and resolution to customer needs.
• Assist patients and families in and out of their vehicles as needed at the hospital entrances.
• Assist with Lost and Found services as needed.
• Maintain proper traffic controls at entrances to avoid congestion and prohibit illegal parking.
• Work with the Security & Valet teams as needed.
• Assist with cab, bus vouchers and other transportation as needed.
• Utilize effective communication skills to incorporate specific age, culture and developmental needs.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED