Lead Home Care Service Coordinator

Addus HomeCare•Albuquerque, NM

5d•Onsite

About The Position

Position Summary : This position is responsible for coordinating administrative business and other operational such as, but not limited to, HR, Payroll, A/P, scheduling direct service staff and resolving client issues. The Lead Service Coordinator will work directly with management, provide leadership, support, training and coverage to front end staff. Hours: Full Time: Monday through Friday 8 am - 5 pm. No On call. In office: Office location: Ambercare 2129 Osuna Rd. NE Albuquerque, NM 87113 ( Based on Business Needs some nights and weekends. At Addus we offer our team the best: Medical, Dental and Vision Benefits Continued Education Company matched 401K Daily Pay Option Monthly Bonus PTO Plan Retirement Planning Life Insurance Employee discounts Essential Duties: Answers phones, document detailed messages and direct all messages to appropriate parties Schedules employees as directed by client's care plan established upon intake. Provide Client Care. Able to cover a critical client who does not have a backup in place when an aide is unavailable. Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company's policies and guidelines. Assists with the new hire process for all new employees and ensures all documentation is completed accurately and in a timely manner. Duties will include traveling into the community multiple times a week for marketing, recruiting and client support. Knowledge of opening and closing of the office. Monitor staff for position covered at all times. Notify supervisor of supplies to be ordered. Explain office policies to patients as needed. Process patient authorizations for treatment and consultations. Check all insurance for accuracy, make necessary phone calls. Serve as a role model for customer service and mentor support staff. Maintains a high degree of confidentiality at all times due to access to sensitive information. Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department. Follows all Medicare, Medicaid, and HIPAA regulations and requirements. Abides by all regulations, policies, procedures and standards. Performs other duties as assigned.

Requirements

Bachelors degree in related field.
3 plus years of Health Care experience required.
Strong communication skills and interpersonal skills
Valid drivers license and proof of insurance is required
Excellent Organization and Time-Management skills are required
Excellent Communication and Grammar skills
Computer proficiency MS Office and experience with medical software
Able to prioritize workload while remaining flexible

Responsibilities

Answers phones, document detailed messages and direct all messages to appropriate parties
Schedules employees as directed by client's care plan established upon intake.
Provide Client Care. Able to cover a critical client who does not have a backup in place when an aide is unavailable.
Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company's policies and guidelines.
Assists with the new hire process for all new employees and ensures all documentation is completed accurately and in a timely manner.
Duties will include traveling into the community multiple times a week for marketing, recruiting and client support.
Knowledge of opening and closing of the office.
Monitor staff for position covered at all times.
Notify supervisor of supplies to be ordered.
Explain office policies to patients as needed.
Process patient authorizations for treatment and consultations.
Check all insurance for accuracy, make necessary phone calls.
Serve as a role model for customer service and mentor support staff.
Maintains a high degree of confidentiality at all times due to access to sensitive information.
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.
Follows all Medicare, Medicaid, and HIPAA regulations and requirements.
Abides by all regulations, policies, procedures and standards.
Performs other duties as assigned.