Home Care Service Coordinator (Scheduler)

Addus HomeCare•Longview, WA

5d•Onsite

About The Position

Join Addus HomeCare as a driven, organized, and compassionate Service Coordinator to lead the charge in scheduling caregivers, ensuring top-quality service, and conducting in-home visits. You will be the go-to problem solver, juggling schedules, supporting field staff, handling client updates, and stepping in to keep care plans on track. This role is ideal for someone who thrives in a fast-paced environment and is passionate about making a difference in the lives of older adults and individuals with disabilities, enabling them to live safely and independently at home.

Requirements

Must have high school diploma or equivalent.
1 to 2 years of Industry experience required.
Interpersonal, organizational, and communication skills.
Computer skills including but not limited to Microsoft Word, Microsoft Excel, and Scheduling program.
Must have reliable transportation.

Nice To Haves

Supervisory and/or home care experience preferred.

Responsibilities

Creates work schedules by entering schedules into the system and manages changes to client schedules due to client request, illness, vacation, or leaves of absence.
Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
Contacts care providers and clients to provide service updates.
Conducts monthly client wellness calls and conducts home visits as required.
Provides thorough, complete follow-through on escalated client complaints and theft claims.
Supervises direct service employees by setting expectations for attendance, performance, and conduct, holding employees accountable to the company’s policies and guidelines.
Ensures the appearance of the branch’s open environment is professional: neat, clean, orderly, and generally free of clutter.
Maintains a high degree of confidentiality at all times due to access to sensitive information.
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency.
Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements.
Abides by all regulations, policies, procedures, and standards.