Lead Home Care Service Coordinator

Addus HomeCare•Westerville, OH

1d•Hybrid

About The Position

This position is responsible for coordinating administrative business and other operational functions such as HR, Payroll, A/P, scheduling direct service staff, and resolving client issues. The Lead Service Coordinator will work directly with management, provide leadership, support, training, and coverage to front-end staff. The role involves traveling into the community multiple times a week for marketing, recruiting, and client support. The position requires knowledge of opening and closing the office, monitoring staff coverage, ordering supplies, explaining office policies, processing patient authorizations, and checking insurance accuracy. A high degree of confidentiality is maintained due to access to sensitive information. The role requires consistent attendance and flexibility to meet department needs, adhering to Medicare, Medicaid, and HIPAA regulations, as well as all company policies and procedures.

Requirements

Bachelor’s degree in a related field.
2 plus years of Health Care experience required.
1 year of Supervisor experience required.
Strong communication skills and interpersonal skills.
Valid driver’s license and proof of insurance is required.
Excellent Organization and Time-Management skills are required.
Excellent Communication and Grammar skills.
Computer proficiency – MS Office and experience with medical software.
Able to prioritize workload while remaining flexible.

Responsibilities

Answers phones, documents detailed messages, and directs all messages to appropriate parties.
Schedules employees as directed by client's care plan established upon intake.
Provides Client Care.
Covers critical clients who do not have a backup in place when an aide is unavailable.
Supervises direct service employees by setting expectations for attendance, performance, and conduct, holding employees accountable to the company's policies and guidelines.
Assists with the new hire process for all new employees and ensures all documentation is completed accurately and in a timely manner.
Travels into the community multiple times a week for marketing, recruiting, and client support.
Opens and closes the office.
Monitors staff for position coverage at all times.
Notifies supervisor of supplies to be ordered.
Explains office policies to patients as needed.
Processes patient authorizations for treatment and consultations.
Checks all insurance for accuracy and makes necessary phone calls.
Serves as a role model for customer service and mentors support staff.
Maintains a high degree of confidentiality at all times due to access to sensitive information.
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.
Follows all Medicare, Medicaid, and HIPAA regulations and requirements.
Abides by all regulations, policies, procedures, and standards.
Performs other duties as assigned.