Lead Healthcare Front Office - Sports Institute (Full-Time)
About The Position
As the Lead Healthcare Front Office, you’ll play a crucial role in providing exceptional customer service, and seamless communication across the clinic, all while ensuring operations run smoothly. This position is perfect for someone who thrives in a collaborative environment, enjoys taking on various responsibilities, and is committed to enhancing the patient experience while supporting the Clinic Director and therapists. Spooner is a place for professionals with a growth mindset who want to push themselves to achieve excellence. Spooner began with a vision of disrupting the status quo of healthcare, and to accelerate the use of physical and occupational therapists as primary care, musculoskeletal experts. This is not your common workplace. Fun and excellence go hand-in-hand at Spooner, and we provide ample opportunities to achieve both. Our commitment to continuous learning is evident in our culture-first environment, and we are always looking for team members to strengthen and cultivate it! We promise to help you achieve excellence. We will help you become a leader. We will help you accelerate your career.
Requirements
- High school diploma or GED
- Minimum 18 years of age or older
- Excellent customer service skills
- Excellent communication and listening skills
- Must sign up for ID.me within 30 days of hire
Nice To Haves
- 1-2 years Scheduling/Verifications experience preferred
Responsibilities
- Assist Clinic Director in ongoing clinic and PSC oversight
- Prepare agenda for front office meetings, provide training of front office staff; report front office needs to director.
- Assist the Clinic Director with various marketing activities as determined appropriate.
- Ensure that FOTO, ACN, and benefit verification are completed in a timely and accurate manner.
- Ensure all Patient Service Coordinator’s enforce the Cancellation Policy.
- Ensure all Patient Service Coordinator’s attend ongoing training.
- Pre-screen Patient Service Coordinator’s candidates for the Clinic Director.
- Greet and assist patients, visitors, and vendors, be the example for positive attitude and exceptional customer service delivery.
- Coordinate and communicate patient/therapist schedules, ensure follow-up and track all patient referrals, prescriptions, appointments, cancellations, and reschedules.
- Ensure all patient records are accurate, complete, compliant, current, and managed.
Benefits
- Award-winning medical coverage with low premiums, $500 individual and $1,000 family deductibles
- No cost expert physical and hand therapy
- Access to a direct primary care team
- Student loan repayment program
- Proactive Health Management Plan
- Dental, vision, life, and other voluntary insurances
- Paid time off and holiday pay
- Generous continuing education funds
- 401(k) matching
- Employee Assistance Program
- Employee referral bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
