Lead, Health Informatics

Fraser Health•Surrey, BC

19h•Hybrid

About The Position

As a Lead within the Mobility Technologies and Services portfolio and directly supporting the Advance program, you will bring your strong technical and business consulting skills and extensive experience within the domains of mobile technologies, solution design and vendor management to create and drive transformational change in how Fraser Health providers, clinicians, and staff deliver patient care. As a Lead, you would demonstrate: Initiative when communicating with stakeholders, vendors and leadership. Being a team player who is passionate about IT and healthcare. The ability to work independently and think critically and analytically. Build on your experience as you: Employ your knowledge of mobility technologies, solution design and vendor management to support the identification, documentation and delivery of Managed Mobility Services within the Advance program. Specific duties will include requirements gathering and analysis, technical and service design, future business case planning and project lifecycle management using FHA’s IT Service Management toolsets. Draw upon your expertise with vendor and supplier management and liaise with contracted service providers on all aspects of Managed Mobility Services operations, including definition / documentation of mobile workflows and reporting on operational and performance metrics (e.g. lifecycle status, delivery timelines, incident support), financial performance (eg. TCO, subscriber billing) and asset management (eg. Spares, disposal and recycling). Leverage your experience in collecting, documenting and interpreting business requirements in conjunction with your technical competencies to translate these into tactical solutions that align with FHA’s Managed Mobility Service model. Specific duties include support for service design and solution assessment, testing & validation. Serve as back up to the Portfolio Manager in the area of team mentoring and leadership. Detailed Overview Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families: The Lead, Health Informatics is responsible for leading and managing assigned projects, providing leadership to team members and applying appropriate change management strategies as part of a project. Provides advice, guidance, and direction to an assigned portfolio in the areas of knowledge management, and decision support; in clinical and corporate business areas which includes the development and implementation of application architecture. Provides expertise on enterprise-wide projects, serves as back up to the Portfolio Manager in the area of team leadership. Responsibilities Provides guidance and expertise by consulting to all disciplines and stakeholders within an assigned portfolio by performing functions such as coordinating and performing feasibility studies, conducting workload efficiency analysis using formal data gathering techniques, analyzing, designing and implementing appropriate information systems, and identifying system deficiencies, user department operational inefficiencies and recommending ways of improving business efficiency functions. Participates in enterprise-wide, cross-disciplinary business strategy projects including confidential initiatives that support the selection, procurement and implementation of appropriate information systems applications that may result in the elimination of FTEs. Serves as a consultant participating on enterprise-wide projects which are under the leadership of the Portfolio Manager; serves as back up to the Portfolio Manager in the area of team leadership or project management. Prepares status reports and meets with clients and provide reports back to the Portfolio Manager as required. Responsible to establish and lead assigned information system projects by adhering to project management and support structure methodologies, managing project timelines, monitoring expenditures and variance analysis, facilitating change management strategies, defining tasks, identifying resource needs, and reporting on project status to the Portfolio Manager or Manager. Provides strategic guidance in the project design phases and works within assigned budget and provides reports or raises concerns as necessary. Participates in the hiring process for staff, and coordinates and provides guidance to team members. Performs system analysis by establishing application systems scope and objectives, conducting feasibility studies, planning or modifying procedures to solve complex problems, preparing detailed specifications and solving existing system logic difficulties as required. Recommends the best cost effective solutions for the business area; informs and discusses potential business impacts with the client. Performs complex business and/or clinical process analysis including conducting work flow analysis and developing business information requirements and models. Defines business and/or health information scope and objectives; plans, designs and modifies practical manual and automated business procedures. Coordinates and provides third level application support to critical system problems and ensures that the application service level agreement in place is written or maintained to meet the business expectations and Informatics capabilities. This may include vendor or 3rd party coordination Coordinates the support rotation and monitors the support queue. Serves on a variety of Fraser Health wide health service delivery area and departmental committees, task groups, internal working teams and corporate projects. Maintains knowledge of infrastructure and technologies by remaining aware of current and new technologies

Requirements

Bachelor's degree in Health Information Science or Computer Science, Software Engineering or a related field.
Five (5) years recent related experience with systems and business analysis in a large, complex enterprise environment.
An equivalent combination of education, training and experience is acceptable.
Demonstrated leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous.
Ability to provide leadership to a variety of project teams in an environment that constantly changes and has fluctuating priorities.
Knowledge of information management, health informatics, business processes, technologies, and applications.
Knowledge of all components of a technical architecture.
Ability to translate business and/or clinical needs into application architecture requirements.
Ability to quickly comprehend the functions and capabilities of new technologies.
Demonstrated knowledge of the project management process and the systems development life cycle.
Demonstrated decision-making ability within complex and diverse issues.
Demonstrated superior skills in data research, gathering, modeling, and business and systems analysis.
Ability to organize work, problem-solve, multitask, and meet deadlines.
Physical ability to perform the duties of the position.
Five (5) years of recent experience with business and systems analysis including experience as a project manager.
Experience with health and corporate information systems.

Nice To Haves

Experience configuring and supporting large enterprise mobility fleets using Unified Endpoint Management (UEM) solutions such as VMware Workspace ONE and Microsoft Endpoint Manager / Intune.
Experience with Apple and Android enterprise systems including Apple Business Manager, Android Enterprise and Samsung Knox.
Experience with corporate device procurement and lifecycle processes and associated telecom expense management.
Experience working with vendors and service providers.
Familiarity of security technologies including MFA, PKI and SIEM.
Familiarity with ITIL best practices, Project Management, and Service Now.
Familiarity with Windows and Linux Server Management.
Knowledge of IT infrastructure, hardware, and Networking.

Responsibilities

Employ knowledge of mobility technologies, solution design and vendor management to support the identification, documentation and delivery of Managed Mobility Services within the Advance program.
Gather and analyze requirements, perform technical and service design, plan future business cases, and manage the project lifecycle using FHA’s IT Service Management toolsets.
Liaise with contracted service providers on all aspects of Managed Mobility Services operations, including definition/documentation of mobile workflows and reporting on operational and performance metrics, financial performance, and asset management.
Translate business requirements into tactical solutions aligned with FHA’s Managed Mobility Service model, including support for service design and solution assessment, testing & validation.
Serve as back up to the Portfolio Manager in team mentoring and leadership.
Consult to all disciplines and stakeholders within an assigned portfolio by coordinating and performing feasibility studies, conducting workload efficiency analysis, analyzing, designing and implementing information systems, and identifying system deficiencies and operational inefficiencies.
Participate in enterprise-wide, cross-disciplinary business strategy projects, including confidential initiatives that support the selection, procurement, and implementation of appropriate information systems applications.
Serve as a consultant on enterprise-wide projects under the leadership of the Portfolio Manager, acting as back up for team leadership or project management.
Prepare status reports and meet with clients, providing reports back to the Portfolio Manager as required.
Establish and lead assigned information system projects by adhering to project management methodologies, managing project timelines, monitoring expenditures, facilitating change management strategies, defining tasks, identifying resource needs, and reporting project status.
Provide strategic guidance in project design phases, work within assigned budget, and provide reports or raise concerns as necessary.
Participate in the hiring process for staff, and coordinate and provide guidance to team members.
Perform system analysis by establishing application systems scope and objectives, conducting feasibility studies, planning or modifying procedures, preparing detailed specifications, and solving system logic difficulties.
Recommend cost-effective solutions for the business area and discuss potential business impacts with the client.
Perform complex business and/or clinical process analysis, including workflow analysis and developing business information requirements and models.
Define business and/or health information scope and objectives; plan, design, and modify manual and automated business procedures.
Coordinate and provide third-level application support for critical system problems and ensure application service level agreements meet business expectations and Informatics capabilities.
Coordinate the support rotation and monitor the support queue.
Serve on various Fraser Health-wide committees, task groups, internal working teams, and corporate projects.
Maintain knowledge of infrastructure and technologies by staying aware of current and new technologies.