Lead, Health Informatics

Fraser Health • Surrey, BC

6d

About The Position

Fraser Health is seeking an experienced and dynamic Lead, Health Informatics professional to support our growing Portfolio supporting Medical Imaging, MICY (Maternity, infant, Child Youth), Emergency, Allied Health and Biomedical Engineering. This role offers a unique opportunity to work at the intersection of clinical care, technology, and innovation, helping deliver and sustain critical clinical systems that directly impact patient outcomes across Fraser Health. We are looking for a strategic leader who combines strong technical expertise, project management capabilities, and exceptional stakeholder engagement skills. The ideal candidate will be passionate about improving clinical workflows, driving digital transformation, and supporting the advancement of clinical care through technology.

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
The Lead, Health Informatics is responsible for leading and managing assigned projects, providing leadership to team members and applying appropriate change management strategies as part of a project. Provides advice, guidance, and direction to an assigned portfolio in the areas of knowledge management, and decision support; in clinical and corporate business areas which includes the development and implementation of application architecture. Provides expertise on enterprise-wide projects, serves as back up to the Portfolio Manager in the area of team leadership.

Requirements

• Demonstrated experience leading complex healthcare technology projects from planning through implementation and sustainment.
• Strong understanding of healthcare interoperability standards, including: HL7, FHIR and DICOM.
• Clinical system integrations and interface workflows.
• Experience with clinical applications and workflows in an acute environment.
• Proven ability to lead cross-functional teams and influence stakeholders without direct authority.
• Strong facilitation skills, with the ability to conduct workshops, requirements-gathering sessions, decision-making meetings, and stakeholder engagement activities.
• Excellent communication, presentation, and relationship management skills with both technical and non-technical audiences.
• Exceptional documentation skills, including development of: Business requirements, Workflow analyses, Process maps, Project charters, Support documentation and Executive reports and presentations.
• Apply critical thinking and decision-making skills to assess complex problems and bring forward recommendations and options
• Bachelor's degree in Health Informatics, Computer Science, Business, Health Information Science, Engineering, or related discipline.
• Five (5) or more years of progressively responsible experience in healthcare technology, business analysis, systems analysis, health informatics, or project management.
• Equivalent combinations of education, training, and experience may be considered.
• Bachelor's degree in Health Information Science or Computer Science, Software Engineering or related field or equivalent combination of education, training, and experience.
• Five (5) years of recent experience with business and systems analysis including experience as a project manager.
• Experience with health and corporate information systems.
• Ability to provide leadership to a variety of project teams in an environment that constantly changes and that has fluctuating priorities.
• Knowledge of information management, health informatics, business processes, technologies and applications.
• Knowledge of all components of a technical architecture.
• Ability to translate business and/or clinical needs into application architecture requirements.
• Ability to quickly comprehend the functions and capabilities of new technologies.
• Demonstrated knowledge of the project management process and the systems development life cycle.
• Demonstrated decision making ability within complex and diverse issues.
• Demonstrated superior skills in data research, gathering, modeling, and business and systems analysis.
• Ability to organize work, problem solve, multitask and meet deadlines.
• Physical ability to perform the duties of the position.

Nice To Haves

• Experience with the clinical areas mentioned in the portfolio is highly desirable and considered a significant asset.

Responsibilities

• Lead the planning, implementation, sustainment, and optimization of enterprise systems and related initiatives.
• Act as the primary liaison between clinical stakeholders, vendors, and technical teams to ensure business and operational needs are effectively translated into technology solutions.
• Provide leadership and guidance to project teams, analysts, and stakeholders throughout the project lifecycle.
• Facilitate workshops, requirements sessions, project meetings, steering committees, and follow-up activities to drive alignment and accountability.
• Support integration initiatives involving clinical applications, diagnostic devices, and enterprise systems.
• Develop and maintain project plans, business cases, operational reports, workflow documentation, and support processes.
• Drive continuous improvement initiatives focused on workflow efficiency, system adoption, data quality, and patient outcomes.
• Develop dashboards, reports, and performance metrics using tools to support operational and strategic decision-making.
• Provides guidance and expertise by consulting to all disciplines and stakeholders within an assigned portfolio by performing functions such as coordinating and performing feasibility studies, conducting workload efficiency analysis using formal data gathering techniques, analyzing, designing and implementing appropriate information systems, and identifying system deficiencies, user department operational inefficiencies and recommending ways of improving business efficiency functions.
• Participates in enterprise-wide, cross-disciplinary business strategy projects including confidential initiatives that support the selection, procurement and implementation of appropriate information systems applications that may result in the elimination of FTEs.
• Serves as a consultant participating on enterprise-wide projects which are under the leadership of the Portfolio Manager; serves as back up to the Portfolio Manager in the area of team leadership or project management. Prepares status reports and meets with clients and provide reports back to the Portfolio Manager as required.
• Responsible to establish and lead assigned information system projects by adhering to project management and support structure methodologies, managing project timelines, monitoring expenditures and variance analysis, facilitating change management strategies, defining tasks, identifying resource needs, and reporting on project status to the Portfolio Manager or Manager. Provides strategic guidance in the project design phases and works within assigned budget and provides reports or raises concerns as necessary. Participates in the hiring process for staff, and coordinates and provides guidance to team members.
• Performs system analysis by establishing application systems scope and objectives, conducting feasibility studies, planning or modifying procedures to solve complex problems, preparing detailed specifications and solving existing system logic difficulties as required. Recommends the best cost effective solutions for the business area; informs and discusses potential business impacts with the client.
• Performs complex business and/or clinical process analysis including conducting work flow analysis and developing business information requirements and models. Defines business and/or health information scope and objectives; plans, designs and modifies practical manual and automated business procedures.
• Coordinates and provides third level application support to critical system problems and ensures that the application service level agreement in place is written or maintained to meet the business expectations and Informatics capabilities. This may include vendor or 3rd party coordination Coordinates the support rotation and monitors the support queue.
• Serves on a variety of Fraser Health wide health service delivery area and departmental committees, task groups, internal working teams and corporate projects.
• Maintains knowledge of infrastructure and technologies by remaining aware of current and new technologies

Benefits

• This role provides an opportunity to shape the future of clinical care technology across one of Canada's largest health authorities. You will collaborate with clinicians, operational leaders, and technical experts while contributing to initiatives that improve patient care, clinical efficiency, and healthcare outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior