Lead, Health Informatics

Fraser Health•Surrey, BC

About The Position

As the Lead, Health Informatics, you will be responsible for overseeing the administration and support of key health information systems and infrastructure, collaborating with clinical, operational, and technical stakeholders to ensure system reliability, performance, and continuous improvement. You will provide technical leadership on projects, upgrades, integrations, and system enhancements while contributing to strategic initiatives across the organization. The Lead, Health Informatics is responsible for leading and managing assigned projects, providing leadership to team members and applying appropriate change management strategies as part of a project. Provides advice, guidance, and direction to an assigned portfolio in the areas of knowledge management, and decision support; in clinical and corporate business areas which includes the development and implementation of application architecture. Provides expertise on enterprise-wide projects, serves as back up to the Portfolio Manager in the area of team leadership.

Requirements

Bachelor's degree, diploma, or certificate in Computer Science, Software Engineering, Health Informatics, or a related field.
Five (5) years of recent experience in IT system and infrastructure administration.
Demonstrated experience supporting health and corporate information systems, including: MEDITECH, Cerner, Epic
Bachelor's degree in Health Information Science or Computer Science, Software Engineering or related field or equivalent combination of education, training, and experience.
Five (5) years of recent experience with business and systems analysis including experience as a project manager.
Experience with health and corporate information systems.
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.
Ability to provide leadership to a variety of project teams in an environment that constantly changes and that has fluctuating priorities.
Knowledge of information management, health informatics, business processes, technologies and applications.
Knowledge of all components of a technical architecture.
Ability to translate business and/or clinical needs into application architecture requirements.
Ability to quickly comprehend the functions and capabilities of new technologies.
Demonstrated knowledge of the project management process and the systems development life cycle.
Demonstrated decision making ability within complex and diverse issues.
Demonstrated superior skills in data research, gathering, modeling, and business and systems analysis.
Ability to organize work, problem solve, multitask and meet deadlines.
Physical ability to perform the duties of the position.

Nice To Haves

Experience with server administration and enterprise infrastructure environments.
Microsoft and/or Broadcom certifications.
Cloud technology experience and related certifications.
Project Management certification or experience leading technical projects.
ITIL certification or knowledge of IT service management practices.
Script automation and software development experience.

Responsibilities

Lead the administration, maintenance, and optimization of health information systems and supporting infrastructure.
Provide technical expertise and support for enterprise clinical applications including MEDITECH, Cerner, Epic, and other corporate information systems.
Collaborate with clinical, operational, and technical teams to identify business requirements and implement effective technology solutions.
Support system upgrades, implementations, migrations, and integration activities.
Monitor system performance, troubleshoot complex issues, and drive resolution of technical challenges.
Develop and maintain technical documentation, standards, and best practices.
Participate in project planning, stakeholder engagement, and change management activities.
Mentor team members and provide leadership in system administration and operational support functions.
Identify opportunities for automation, process improvements, and innovation within the health technology environment.
Provides guidance and expertise by consulting to all disciplines and stakeholders within an assigned portfolio by performing functions such as coordinating and performing feasibility studies, conducting workload efficiency analysis using formal data gathering techniques, analyzing, designing and implementing appropriate information systems, and identifying system deficiencies, user department operational inefficiencies and recommending ways of improving business efficiency functions.
Participates in enterprise-wide, cross-disciplinary business strategy projects including confidential initiatives that support the selection, procurement and implementation of appropriate information systems applications that may result in the elimination of FTEs.
Serves as a consultant participating on enterprise-wide projects which are under the leadership of the Portfolio Manager; serves as back up to the Portfolio Manager in the area of team leadership or project management. Prepares status reports and meets with clients and provide reports back to the Portfolio Manager as required.
Responsible to establish and lead assigned information system projects by adhering to project management and support structure methodologies, managing project timelines, monitoring expenditures and variance analysis, facilitating change management strategies, defining tasks, identifying resource needs, and reporting on project status to the Portfolio Manager or Manager. Provides strategic guidance in the project design phases and works within assigned budget and provides reports or raises concerns as necessary. Participates in the hiring process for staff, and coordinates and provides guidance to team members.
Performs system analysis by establishing application systems scope and objectives, conducting feasibility studies, planning or modifying procedures to solve complex problems, preparing detailed specifications and solving existing system logic difficulties as required. Recommends the best cost effective solutions for the business area; informs and discusses potential business impacts with the client.
Performs complex business and/or clinical process analysis including conducting work flow analysis and developing business information requirements and models. Defines business and/or health information scope and objectives; plans, designs and modifies practical manual and automated business procedures.
Coordinates and provides third level application support to critical system problems and ensures that the application service level agreement in place is written or maintained to meet the business expectations and Informatics capabilities. This may include vendor or 3rd party coordination Coordinates the support rotation and monitors the support queue.
Serves on a variety of Fraser Health wide health service delivery area and departmental committees, task groups, internal working teams and corporate projects.
Maintains knowledge of infrastructure and technologies by remaining aware of current and new technologies