Lead, Health Informatics

Fraser Health•Surrey, BC

15h•Hybrid

About The Position

We are proud of the innovation, dedication, partnership and tenacity of our physicians, employees and volunteers. More than any building or technology, it's our people who make Fraser Health distinct. Do you want to utilize your technical skills, information systems knowledge and develop as a leader in Fraser Health’s Digital Patient and Provider Experience Team in the areas of Integration Operation? If so, then keep on reading. As a Lead you will apply your critical thinking ability and troubleshooting skill to diagnosis complex production issue at all levels; application, DB, OS, network, and IT infrastructure. You are a self starter, you can work with minimal instruction, and you have the ability to ‘find your way around’. You have the ability and a determined mind to get to the root cause of challenges using innovative approaches. You will represent Operations in all phases of systems development life cycle and implementation projects include hands on development and application design. You will ensure all initiative are operationally sustainable. You will excel as you work with all levels of the business, ensuring information technology deliverable align with the business requirements. You are an excellent communicator. You know the right tool to convey technical message to audience of different background. You have the ability to lead cross team, cross organization projects, investigations, and initiatives. You can handle production crisis without supervision. Build your career experience as you: Provide mentorship, support and system administration of an interoperable solution that enables integration of clinical and business workflows across core clinical systems at Fraser Health, numerous other regional and provincial integration initiatives. Provide consulting support for all phases of project development, implementation, and system operations management. Support and enhance existing applications and environments. Provider mentorship to team members

Requirements

Bachelor's Degree in Health Information Computer Science, Software Engineering or a related
At least seven (7) years recent related experience with business and systems analysis including PM experience.
At least five (5) years of direct working experience on mission critical production system.
Bachelor's degree in Health Information Science or Computer Science, Software Engineering or related field or equivalent combination of education, training, and experience.
Five (5) years of recent experience with business and systems analysis including experience as a project manager.
Experience with health and corporate information systems.
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.
Ability to provide leadership to a variety of project teams in an environment that constantly changes and that has fluctuating priorities.
Knowledge of information management, health informatics, business processes, technologies and applications.
Knowledge of all components of a technical architecture.
Ability to translate business and/or clinical needs into application architecture requirements.
Ability to quickly comprehend the functions and capabilities of new technologies.
Demonstrated knowledge of the project management process and the systems development life cycle.
Demonstrated decision making ability within complex and diverse issues.
Demonstrated superior skills in data research, gathering, modeling, and business and systems analysis.
Ability to organize work, problem solve, multitask and meet deadlines.
Physical ability to perform the duties of the position.

Nice To Haves

Familiarity with integration technology such as Microsoft Biztalk.
Familiarity of system and security practices.
Knowledge of IT infrastructure and Networking in a highly secured environment.
Experience with Windows Server troubleshooting and maintenance.
Experience with Microsoft SQL (database maintenance, performance measuring, writing ad-hoc queries).
Working experience of Web Services, IIS, and Certificates.
Familiarity with .NET Framework (C#)
Experience with object-oriented programming.
Knowledge of software development lifecycle.
Skills in data research, gathering, modeling.
Knowledge of information management, and project management.

Responsibilities

Provides guidance and expertise by consulting to all disciplines and stakeholders within an assigned portfolio by performing functions such as coordinating and performing feasibility studies, conducting workload efficiency analysis using formal data gathering techniques, analyzing, designing and implementing appropriate information systems, and identifying system deficiencies, user department operational inefficiencies and recommending ways of improving business efficiency functions.
Participates in enterprise-wide, cross-disciplinary business strategy projects including confidential initiatives that support the selection, procurement and implementation of appropriate information systems applications that may result in the elimination of FTEs.
Serves as a consultant participating on enterprise-wide projects which are under the leadership of the Portfolio Manager; serves as back up to the Portfolio Manager in the area of team leadership or project management. Prepares status reports and meets with clients and provide reports back to the Portfolio Manager as required.
Responsible to establish and lead assigned information system projects by adhering to project management and support structure methodologies, managing project timelines, monitoring expenditures and variance analysis, facilitating change management strategies, defining tasks, identifying resource needs, and reporting on project status to the Portfolio Manager or Manager. Provides strategic guidance in the project design phases and works within assigned budget and provides reports or raises concerns as necessary. Participates in the hiring process for staff, and coordinates and provides guidance to team members.
Performs system analysis by establishing application systems scope and objectives, conducting feasibility studies, planning or modifying procedures to solve complex problems, preparing detailed specifications and solving existing system logic difficulties as required. Recommends the best cost effective solutions for the business area; informs and discusses potential business impacts with the client.
Performs complex business and/or clinical process analysis including conducting work flow analysis and developing business information requirements and models. Defines business and/or health information scope and objectives; plans, designs and modifies practical manual and automated business procedures.
Coordinates and provides third level application support to critical system problems and ensures that the application service level agreement in place is written or maintained to meet the business expectations and Informatics capabilities. This may include vendor or 3rd party coordination Coordinates the support rotation and monitors the support queue.
Serves on a variety of Fraser Health wide health service delivery area and departmental committees, task groups, internal working teams and corporate projects.
Maintains knowledge of infrastructure and technologies by remaining aware of current and new technologies